We have an exciting opportunity for a Unified Communications Engineer to join our team of experts and be involved in the rare opportunity to implement a new datacenter supporting all of United Shore’s operations. You will ensure the stable operation of our enterprise Cisco Unified Communications systems using a Plan, Build, Operate model.

MUST HAVE QUALIFICATIONS:

• 2+ years of experience in the administration of Cisco Unified Communication systems, specifically:
• Cisco Unified Communications Manager
• Cisco Unity Connection

NICE TO HAVE QUALIFICATIONS:

• Experience with VMware servers
• Experience with Cisco Jabber
• e911 experience
• CCNP Collaboration certification
• BS or BA degree in networking, telecommunications or information systems
• Experience with WebEx administration and troubleshooting

• Administration of Cisco Voice Applications and third party tools
• Monitor communication server clusters to ensure peak performance
• Troubleshoot, analyze, and resolve system outages and trouble tickets
• Provide capacity, performance, uptime and security reporting
• Maintain up-to-date documentation of system design, operation and procedure manuals
• Assist with project implementations and other tasks as requested
• Participate in rotating on-call coverage or emergency response as needed
• Provide in-person training and support to team members
• Mentor other telecom team members