MANDATORY SKILLS:

Communication Skills
Creative Problem Solving

DESIRED SKILLS:

Troubleshooting Expertise

EDUCATION:

HS/GED w/19 years of experience
Bachelors w/14 years of experience
CompTIA Network+ CE
CompTIA Security+ CE

• 
  Serve as Tier 1 and Tier 2 support for configuration, troubleshooting, installation, or removals of Voice and Video endpoints.
• 
  Serve as Tier 1 and Tier 2 support for configuration, troubleshooting of user profiles within the
  Skype for Business application and Active Directory.
• 
  Responsible for creation, modification, and remove of Voicemail user profiles on the Voice Infrastructure.
• 
  Responsible for configuration of the Voice and Video Conferencing Systems.
• 
  Responsible for responding to security incident reports.
• 
  Works with customer ticket in the SupportIT ticketing system.