UNIFIED COMMUNICATIONS (UC) ENGINEER, SENIOR:

At GuROO our mission is to deliver Enterprise Network Engineering, Enterprise IT, Program Management, and Project Management support to large commercial corporations, government agencies, and government-contracted agencies within the Washington, DC metropolitan area and beyond. We have an innovative approach to helping our customers discover, evaluate, implement, and manage advanced technology projects to enhance our clients needs.
Candidates are expected to have a strong work ethic and possess the ability to work as a critical member of a team in pursuit of mission objectives and in the support of our customers. We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets. To be successful in this role, you’ll be able to rapidly adapt and learn how to operate the front and back end of new products and processes.

• Operations lead for large enterprise (3,000+) Tier III voice and video services working in tandem with Network Engineering and Help Desk/Network Operations teams to maintain and resolve all service issues.
• Tracks and monitors the Unified Collaboration environment of phones and video teleconference end-point devices for performance of the system and provides proactive resolution to problem or outages
• Provides troubleshooting procedures and documentation of major system events impacting services. Contributes significantly in the development, review and presentation of best practices and support services to maintain system services
• Plans and manages all Voice and Video system patch, upgrades or service updates impacting ongoing operations. Provides timely response to all system vulnerability updates with clear implementation plans and schedules.
• Maintains daily system status reporting and ticket resolution of high visibility issues.
• Advanced knowledge of VMWare and Cisco Unified Computing System integration
• Works with network engineers to troubleshoot complex issues involving VoIP, VoIP interfacing applications and other converged technologies
• Maintains and administers systems including but not limited to Cisco CUCM, Unity Connection, Jabber, CIPC, et.al.