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Work Shift Day
Work Day(s) Friday, Monday, Thursday, Tuesday, Wednesday
Shift Start Time 8:30 AM
Shift End Time 5:00 PM
Worker Sub-Type Regular
Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.
Job Description The IS&T Unified Endpoint Analyst Team Lead will be responsible for managing projects and tasks that support the overall unified endpoint management (UEM) strategy. This role will focus on end user device (EUD) technical aspects pertaining to organizational projects, hardware and image standards, process and project documentation and EUD security compliance reporting and remediation. The IS&T Unified Endpoint Analyst Team Lead will oversee the execution of technical organizational projects and will be responsible for coordinating the resources, planning, configuration, testing and deployment of various EUD related initiatives. The position will play a leadership role in planning for various refreshes and overseeing their execution, specifically managing progress and escalating any issues to the IS&T User Experience Manager. The IS&T Unified Endpoint Analyst Team Lead will be responsible for efforts around security compliance reporting and remediation pertaining to Children’s workstations, including but not limited to Antivirus, device encryption and patching.
Experience
Minimum 8 years of relevant work experience in Information Technology and/or Technical Project Management
Experience driving process improvement initiatives
Experience creating process and standards documentation
Minimum of 2 years of relevant experience driving technical projects
Preferred Qualifications
Experience with Information Technology compliance initiatives (Encryption, Antivirus, Patching)
Minimum of 2 years of experience in healthcare
Education
Bachelor’s degree in Management Information Systems, Information Systems, Business Administration or related field is preferred
Certification Summary
No professional certifications required
Knowledge, Skills, and Abilities
Demonstrated knowledge of generally known information technology platforms and standards
Excellent project management skills
Proactive, with a strong desire to drive resolution and/or improve processes
Customer focused - the ability to deliver sustained high performance and high levels of customer satisfaction; Analytical thinker, metrics driven
Excellent verbal, written and presentation skills to effectively translate and communicate complex technical information and risk to all levels of internal and external organizations
Strong problem-solving skills, critical thinking, excellent analytical ability
Team building, mentoring and coaching skills
Work well under pressure with differing levels of Management
Excellent teamwork, time management, and organizational skills
Proficient with Visio, Excel, and Word, including strong documentation skills
Ability to work unsupervised
Strong interpersonal skills to interact positively and productively with teams across organizational lines, including administrative, executive staff, and patient care systems users
Job Responsibilities
Lead a team of analysts in managing.
Organizational projects pertaining to end user devices (System projects, IS&T focused projects and facilities projects).
Implementation projects and tasks related to EUDs, including: configuration, integration, and roll-outs.
Responsible for compliance and reporting for workstation patching, AntiVirus and workstation encryption.
Member of the leadership team responsible for: Overall EUD refresh planning and execution support.
Defining and documenting overall system equipment standards.
Executing process improvement initiatives for end user experience as assigned
Perform root cause analysis of critical outage and incidents, engineer permanent solutions, and coordinate implementation.
Follow Change Management process for all changes to production systems, including documenting all changes made to systems.
Performs other duties as assigned.
Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.
Primary Location Address 1575 Northeast Expy NE
Job Family IT Support/Field Service

Please refer the Job description for details