What success looks like in this role
Provides the full range of Field Engineering support for an assigned base of large / complex clients.
Takes complete ownership of onsite service activity.
Performs advanced-level maintenance on all products, including low-complexity installation activities.
Provides technical feedback on equipment, systems and processes to improve overall service delivery.
Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
Identifies and resolves systemic issues within the team.
Proactively supports the needs of other team members, providing technical assistance and expertise.
Contributes to improved client services metrics reporting and documentation.
Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.
This role will be split between: Hoboken, Olen and Brussells
You will be successful in this role if you have
Experience Supporting Windows 10 & 11
Office 365
Laptop and PC configuraion & troubleshooting
Hardware and software support
Mac OS Support
ServiceNow Advantageous
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 2-4 years’ experience in area of responsibility
Language: Dutch & English
What we offer
Health program offers a strong group insurance
Mobility program which fits all positional needs Our Leisure benefits program offers all sort of amenities (special discounts for various (online)shops, ticket compliments, lunch and eco-vouchers
Company Car and Fuel Card
Mobile Phone
Rep allowance
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law

Please refer the Job description for details