Are you passionate about making a difference and driving change in a fast-paced, innovative environment? At PFAS, we’re on the lookout for a highly motivated and talented individuals to join our team on a permanent basis. If you’re ready to take your career to the next level and be a part of a company that values creativity, collaboration, and professional growth, then we want to hear from you!
IPRS PFAS are an independent provider of quality medical assessments using a network of specialist health practitioners based in various clinics, mostly around the Southeast of the UK. We pride ourselves on being professional, caring and having a great knowledge in our field valuing teamwork as one of our greatest strengths. We listen to customers, claimants and our colleagues to help our continual learning and development.
We are looking for a Unit Coordinator who has excellent receptionist, customer service and administration skills to join the team working at our Assessment Centre/Clinic in Redhill.

REQUIREMENTS:

Qualifications:

• NVQ Level 2 qualification or equivalent in Customer Service (desirable)
• 4 GCSE/O level passes A-C or equivalent, including English and Maths (essential)
• A minimum of two years customer service reception experience (desirable)
• Experienced in working with medical professionals, patients, and managing teams in a target-driven environment.
• Proficient in using Microsoft programs and databases.

ESSENTIALS AND KNOWLEDGE:

• To be considered for this role, you must have customer service/reception experience and be confident in dealing with the general public in difficult situations.
• Experience of working in a clinical environment would be an advantage, but training will be provided.

SKILLS & ABILITIES:

• Excellent communication and customer service skills when dealing with both internal and external customers.
• Able to prioritise, make quick decisions, work with minimum supervision and manage workloads effectively to meet KPIs.
• Proactive, flexible team player with a positive attitude toward learning and development.

MAIN DUTIES:

• Manage daily administrative operations of the assessment centre/clinic reception
• Liaise with internal teams (Co-ordinators, Service Delivery, Clinical Delivery, Customer Services)
• Greet and assist individuals, confirm Data Protection checks, record attendance, and process expenses
• Confirming Data Protection checks with individuals, Handle queries and complaints in line with company policies and update individuals on appointment delays
• Work with the Senior management team, maintain accurate records and reports using bespoke systems, liaise with clinical colleagues within the assessment centre for smooth workflow and support KPI achievement.
• Follow the company’s Data Protection Policy for both electronic and manual filing records.

AD HOC DUTIES:

• Maintain cleanliness, tidiness, and professional appearance of rooms, equipment, and self in line with company policies.
• Handle telephone queries, make/receive calls, and arrange additional services such as interpreters when needed.
• Support clinical activities by acting as a chaperone if required and ensuring accurate filing of patient records (paper and electronic).
• Monitor, order, and manage clinical/admin supplies to ensure smooth centre operations.