Unit Coordinator - 5 Tower (Part Time, Evenings) at Nicklaus Children's Hospital

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Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

0.0

Posted On

15 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Time Management, Communication, Problem Solving, Critical Thinking, Conflict Resolution, Computer Literacy, Organizational Skills, Medical Terminology, Administrative Support, Bilingual, Collaboration

Industry

Hospitals and Health Care

Description

Job Summary Welcomes patients and families and performs general computer, receptionist, and clerical duties in 5 tower nursing unit. Provides excellent customer service and supports the nursing leaders and staff. Assists patients and families. Works under the supervision of the RN Charge Nurse/Clinical Coordinator. Supports and upholds the Patients' Bill of rights. Job Specific Duties Promptly answers patient calls, transfers calls, and obtains information to effectively resolve an issue or request. Greets and welcomes patients, families, parents, and visitors to the nursing unit. Provides administrative support and assists the medical and clinical teams with requests and tasks. Makes sure every guest experience is positive and lasting. Provides the guest with a “Welcome Packet” and assists the clinical team to support the guests to become oriented to their patient care area and their room. Identifies and assesses guests’ needs when appropriate. Maintains the nursing station organized. Maintains an appropriate inventory and orders supplies when needed. Maintains non-electronic patient medical records for code blue and trauma documentation. Scans consents and calls all consults. Requests and follows up on servicing of non-functioning equipment. Responsible for ensuring all mobile computers are charged and functioning every night. Maintains accuracy of patient placement and nursing assignments in electronic applications and unit spreadsheets. Minimum Job Requirements 1-3 years of customer service experience Knowledge, Skills, and Abilities High school education or equivalent preferred. Fluent in Spanish preferred. Graduate of a Unit Secretarial course or medical terminology course preferred. Previous experience as a Secretary or Administrative Assistant preferred. Previous healthcare experience preferred. Ability to manage multiple priorities. Strong time management skills. Effective verbal and written communication. Strong customer service skills. Computer literate and knowledge of printers. Strong problem solving, critical thinking, and conflict resolution skills. Ability to learn appropriate software applications. Works effectively in a collaborative environment.

Responsibilities

The Unit Coordinator welcomes patients and families, performs clerical duties, and provides administrative support in the nursing unit. They ensure a positive guest experience and assist with patient care orientation.