Job Type: Regular
Time Type: Full time
Work Shift: Day (United States of America)
FLSA Status: Non-Exempt

REQUIRED QUALIFICATIONS:

• High School diploma or GED required. Associate’s degree preferred.
• 0-1 years related work experience required.
• Prior customer service experience.
• Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.

PREFERRED QUALIFICATIONS:

Previous administrative experience in a healthcare setting.

• Facilitates patient flow through the unit.
• Coordinates admissions with admitting, nursing staff, and admission facilitator.
• Assists providers and ensures availability of needed supplies.
• Obtains and communicates information for requested tests and procedures.
• Coordinates registration process for established protocols.
• Answers patient call lights in a timely manner and responds within the scope of role, following BIDMC Call Light Standards of Practice.
• Greets and directs patients, families, visitors, and staff. Identifies self and provides informative, non-clinical information when requested by patients, families, staff, or visitors.
• Utilizes all available information systems that support unit-based operations, such as provider order entry, bed tracking, and nursing call system, as directed, ensuring timeliness of response and accuracy of data input.
• Serves as a point person for the resolution of IS issues.
• Maintains basic competency in troubleshooting printer/copier/fax issues. Ensures patients are properly charged for equipment, supplies, and outside purchases.
• Coordinates special purchases for patient care needs (e.g., specialty beds). Ensures that all equipment in the unit is adequately maintained.
• Maintains equipment logs.
• Performs/monitors activities related to JCAHO.
• Manages the unit-based patient valuable program.
• Investigates lost belongings, maintains tracking logs, and provides a detailed summary as requested.
• Reports unresolved losses to Operations Coordinator.