Unit Coordinator at St Croix Health

St. Croix Falls, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

0.0

Posted On

01 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient Registration, Clerical Functions, Scheduling, Communication, Confidentiality, Computer Skills, Independent Work, Multitasking, Problem Solving, Cultural Sensitivity, Attention to Detail, Team Coordination, Exam Protocol Verification, Emergency Communication, Office Supply Management

Industry

Medical Practices

Description

Description Full-time/Robust Benefits Monday–Friday, 8:30 AM–5:00 PM, with a rotating late week every six weeks (10:00 AM–6:30 PM). The Unit Coordinator is responsible for performing a variety of clerical functions to support the providers and patient care staff. This position enters patient calls/messages into the Electronic Medical Record database, ensure patient medical records and information that is needed is available and documented, schedules patient appointments and prepares applicable medical record forms. The Unit Coordinator answers phone calls and relays messages to care team members and other resources necessary for patient care. Essential Duties and Responsibilities: Coordinates activities of Diagnostic Imaging Department to support provider and patient care staff. Serves as subject matter expert on exam preps, times, and requirements for all modalities within the imaging department Registers Imaging patients Effectively uses multiple systems (Phone, email, etc) for both routine and emergency communications Demonstrates ability to provide care or service, adjusting approaches to reflect developmental levels and cultural differences of population served Schedules exams appropriately Monitor provider and modality schedules to ensure appropriate scheduling levels Coordinates with Radiologist and technical staff to maximize the number of available appointment openings exams accurately and in a timely manner Assists with exam protocol verification Works with prior authorization staff to ensure exam appropriateness Performs telephone, refills and order encounters or direct communication with care team in a timely fashion to meet patient needs including requesting/obtaining patient reports as necessary. Serves as one of the primary customer service providers in the Imaging department Ensures office supplies are ordered and stocked as appropriate Responsible for the comfort and safety of patients in the Imaging waiting room * While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary. Requirements Education & Licensure: High school graduate or equivalent Associate Degree in related field preferred Completion of Medical Secretary Training or Medical Assistant Training preferred CMA Certification preferred Experience: One year of experience in customer service, patient registration, or other similar role in a healthcare setting Three or more years preferred Knowledge, Skills & Abilities: Ability to prioritize and handle multiple tasks Ability to think independently and make decisions as necessary Excellent customer service skills Flexible, and able to fill different roles as needed Comfortable with computers; ability to adapt and learn new software platforms Excellent communication and listening skills Demonstrated ability to work independently with little direction and manage multiple demands and priorities Ability to maintain confidentiality Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. St. Croix Health is an Equal Opportunity Employer. We will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact us at HR@scrmc.org or 800-828-3627 St. Croix Health has been a healing force in the St. Croix Valley for over 103 years. We are a purpose-driven organization with a dedicated team committed to serving our patients and communities throughout the St. Croix Valley. This commitment is rooted in our mission, vision and values. Mission: To deliver care driven by excellence, guided by heart, and grounded in community. Vision: To be a trusted partner in providing healthcare that is personal and accessible to all, by adapting to meet the needs of our communities, and support lifelong well-being. Values: Integrity, Respect, Collaboration, Compassion Here at St. Croix Health we offer our employees with a robust benefits package that includes: Health, vision and dental insurance 403b retirement program with employer match Paid time off Short-term disability, long-term disability and life insurance options Education reimbursement Employee assistance program (EAP) Wellbeing incentive program Free parking St. Croix Health is a not-for-profit healthcare system located in St. Croix Falls, WI dedicated to helping people live healthier, happier, and longer lives. St. Croix Health offers the services of 80+ providers and 20 specialties with five community clinics in Minnesota and Wisconsin all supported by a critical access hospital on the main campus in St. Croix Falls, just an hour northeast of Minneapolis/St. Paul. Nestled in the bluffs of the St. Croix River Valley, St. Croix Falls is the ideal place to work, live and play.

Responsibilities

The Unit Coordinator is responsible for performing clerical functions to support providers and patient care staff, including scheduling appointments and managing patient records. They also coordinate activities within the Diagnostic Imaging Department and serve as a primary customer service provider.