Unit Leader Engagement at Hume City Council

Broadmeadows, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

119000.0

Posted On

29 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Engagement, Marketing, Sales, Aquatic Programs Operations, Business Development, Service Delivery, Financial Management, Budget Development, Policy Development, Strategic Planning, Communication, Leadership, Training, Recruitment, Induction, Program Evaluation

Industry

Government Administration

Description

Job Description 12-month contract position $107,000 to $119,000 per annum plus Superannuation Join the City Services & Living team Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible. The role will support the active living team to empower, activate, and connect our community and help grow the learn to swim and health club membership to one of the largest in Victoria. What you’ll be doing: Work collaboratively with People and Culture to promote the processes and interventions that are necessary to improve performance, capability and growth of all staff. Assist in monitoring departmental budgets, controlling costs, and contributing to the financial sustainability of Hume Leisure. Ensure that all contracts and purchases are made in accordance with financial delegations and the provisions of Council’s purchasing and procurement policies. Maintain effective and cooperative communication with all customers, community groups/organisations, business, Council and other government authorities. Work collaboratively with Hume Leisure leaders to oversee day-to-day operations across aquatic and leisure sites, ensuring smooth service delivery and progress towards strategic goals. Assist in the creation and promotion of a unified marketing brand, developing local campaigns aimed at increasing memberships and attendance at aquatic centres, gyms, and leisure facilities. Prepare, monitor and review the delivery of all services and programs and evaluate their efficiency, relevance and effectiveness in meeting financial and operational objectives and optimising customer satisfaction. Communicate and implement people management strategies for the continual improvement in service delivery and professional development of all staff. With a particular focus on enhancing recruitment, induction and training to deliver a high performing culture. The skills and experience you’ll bring to the role: Specialist knowledge in customer engagement, marketing, sales and aquatic programs operations. Leadership of the Swim School discipline in overseeing the Hume Swim School and Aquatic Programs. Leadership of the Customer Experience in overseeing reception, café operations, merchandise, people management, administration, marketing and sales functions. Extensive experience in business development and service delivery in a commercial environment and sound financial management skills including budget development, financial analysis and development and implementation of business plans for leisure centres. Demonstrated experience to communicate effectively in politically sensitive environments with confidence through all communication channels. Demonstrated experience in developing and implementing policy, strategies and programs relevant to the leisure industry. Required Certifications & Qualifications Tertiary qualifications either in leisure, recreation, facility management or a business-related discipline with a least five years relevant experience or lesser qualifications with intensive specialist experience in a senior role in leisure, recreation or facility management. Demonstrated experience in development and implementation of strategic programs and policies and experience in operating and managing a large aquatic/fitness facility. Current Victorian drivers licence, current working with children check, CPR and Level 2 First Aid. Why Hume City Council? A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values: We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn. We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected. We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will. All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do. We offer a competitive salary package, professional development opportunities, and a supportive work environment. A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply. All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check. Additional Information Position Description

Responsibilities

The role involves supporting the active living team to empower and connect the community while overseeing day-to-day operations across aquatic and leisure sites. Additionally, it includes monitoring budgets, ensuring compliance with purchasing policies, and promoting a unified marketing brand to increase memberships.