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Unit Manager (Collections) at SEQUIUM ASSET SOLUTIONS LLC

St. James, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

0.0

Posted On

19 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Performance Monitoring, Problem Solving, Communication, Time Management, Analytical Skills, Team Motivation, Customer Service, Collections Management

Industry

Financial Services

Description

Description As a Unit Manager, you will be responsible for leading and developing a team of Collections Representatives (CSRs) to ensure top-tier service and performance. You will oversee daily operations, set team goals, provide coaching, and implement best practices to drive efficiency and customer satisfaction. This role requires strong leadership, problem-solving skills, and the ability to adapt to business needs. Requirements Responsibilities: Monitor performance and provide coaching to drive success Ensure high-quality customer interactions and problem resolution Develop strategies to improve team productivity and efficiency Communicate effectively with team members and leadership Conduct team meetings, presentations, and performance reviews Address challenges proactively and foster a positive work environment Adapt to schedule changes based on business demands Requirements: 2-3 years of call center leadership experience Proven ability to build, lead, and motivate a team Strong analytical and problem-solving skills Excellent communication and time management skills Flexibility to provide overnight coverage If you’re a results-driven leader with a passion for customer service, apply today!

Responsibilities

Lead and develop a team of Collections Representatives to ensure high performance and customer satisfaction. Oversee daily operations, set goals, and implement best practices to drive efficiency.