Unit Receptionist - Emergency Department at St John of God Health Care

Geelong, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

61903.0

Posted On

23 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Medical Terminology, Customer Service, Administrative Support, Patient Data Management, Telephone Etiquette, Secretarial Skills, Healthcare Administration, Time Management, Teamwork, Confidentiality

Industry

Hospitals and Health Care

Description

Your Role at St John of God Geelong Hospital Be the friendly face of our Emergency Department, we are seeking a reliable, skilled, and welcoming Unit Receptionists to join our busy Emergency Department on a permanent or casual basis. This role is ideal for someone who thrives in a fast-paced healthcare environment and enjoys being the first point of contact for patients, families, and clinicians. You will act as the first point of contact for patients, families, and clinicians, providing a professional and supportive service. Shift information: Permanent role – 30 hours per week, rostered across a 24/7 schedule Casual opportunity also available Monday to Saturday, as required The successful applicant must be flexible and available to cover annual and sick leave across weekdays and Saturdays. The Position Welcoming and assisting patients and visitors. Managing appointments and maintaining an efficient waiting room. Acting as the first point of contact for the service. Answering telephone calls promptly and professionally. Providing high-level secretarial and administrative support. Supporting clinicians and allied health professionals. Liaising with hospitals, referrers, and other healthcare providers. Efficient and confidential management of patient data, appointments, procedures, clinical files, correspondence, and accounts. Managing incoming and outgoing mail, emails, and faxes. Maintenance of patient records and files. Additional administrative duties as required. You will have knowledge of medical terminology and experience in the health industry is a must and ability to deliver exceptional customer service. To succeed you will provide an outstanding level of customer service both face-to-face and via telephone, supporting families during an important and sensitive time in their care journey. and demonstrate ability to work unsupervised and as part of a team. Above all, customer service will be at the core of everything you do committing to and supporting our Mission and Values. We can offer you Salary: $60,173 to $61,903 per annum (pro rata for part time), plus 12 % superannuation Salary: $37.94 to $ 39.03 per hour m(inclusive of casual loading), plus 12 % superannuation Permanent part time role and Casual role available We offer a range of salary packaging options tailored to your employment status such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses – up to $18,550 as a permanent employee and a percentage of your earnings as a casual . A healthy work-life balance through flexible work options, additional purchased leave and well-being programs Employee discount on St John of God Hospital & Medical Services and Private Health Insurance Dynamic multidisciplinary team For enquiries contact Rachael Lukasek | Emergency Department Clerical Team Leader on (03) 52 158 737. If suitable applicants are identified advertisement may close prior to listed date and screening/interviews may commence throughout the advertising process. At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds. Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being. Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community. All caregivers employed by St John of God Health Care are required to be vaccinated from Influenza in order to fulfil the requirements of the role. At St John of God Health Care we support you to be the best health care professional or support worker you can be. We believe positive culture drives performance, so we are focussed on building collaborative and supportive team environments, providing opportunities for development and promotion, and ensuring our leaders are visible and accessible. As one of the largest Catholic providers of health care services in Australia, St John of God Health Care is a great place to work with a host of opportunities to grow professionally and personally, and a great work life balance. Our caregivers come from diverse backgrounds and belief systems and you don’t need to be Catholic to work with us. Working as an allied health practitioner provides a varied and rewarding career path, with opportunities to use and expand your skills. Our hospitals and community and disability services have a range of allied health services and many offer dedicated rehabilitation and mental health services, across inpatient and outpatient services.

Responsibilities

Act as the first point of contact for patients and clinicians in the Emergency Department, managing appointments and the waiting room. Provide high-level administrative support, including managing patient records, correspondence, and coordinating with healthcare providers.