THE PERSON:

We are looking for someone who has

• Experience/understanding of Conference and Events industry
• Knowledge of the Greater Manchester and North West commercial events market is highly desirable.
• Proven track record in proactive sales within events, hospitality, or venue-based industries.
• Experience using IT and the ability to use a variety of software packages including Ungerboeck
• Excellent interpersonal skills
• Excellent communication skills both written and verbal with attention to detail and the ability to deal with a wide range of clients at all levels.
• High standards of personal presentation
• Capacity for creative and strategic thinking to develop events and business opportunities
• Excellent team building skills and experience in relationship development
• Proven ability to manage under pressure and work to targets and tight deadlines
• Demonstrate customer service experience with customer focused environments
• Self-motivated and ability to work independently or as part of a team
• Ability to use your own initiative to problem solve and make decisions
• Hunger to learn and develop wider skill set across both areas of the job

THE PURPOSE:

The Event Sales Executive will play a critical role in generating new business for Manchester United’s event spaces by identifying leads, developing relationships, and converting opportunities into sales. This role requires a strong understanding of the local and regional events market, and a relentless drive to achieve and exceed revenue targets.

The Role:

• Working as a team to deliver / exceed the annual event sales targets
• Capture all enquiries’, ensuring information is available so conversion rate reports can be provided.
• Capture all costs and ensure correct charges are applied to ensure profit margins are maintained

Principal Accountabilities:

• To ensure all sales enquiries are handled within the sales guidelines, SOP’s and enquiry handling standards
• To communicate effectively with clients throughout the booking process to ensure a full understanding and management of client requirements are captured and delivered. Providing advice and support to clients during the process.
• To maintain a comprehensive understanding of the venue and its capabilities in order to best advise clients on the logistical aspects of their event.
• To support the VIP Experiences and United Events Manager with any administration duties linked to prospective events.
• Conduct site visits and venue show rounds with prospective clients, promoting the benefits of Old Trafford as a premium event venue.
• Collaborate with the Event Delivery and Operations teams to ensure smooth handovers and exceptional client service.
• To maintain an overview of both upcoming events and matches to ensure a widespread knowledge of the full business
• To participate in all aspects of training and development
• To support with the collation and actioning of feedback reports post event