JOB DESCRIPTION SUMMARY

The IT Business Analyst I will be responsible for conducting project coordination across several .NET systems which support research operations. The position will aid in ongoing development via a ticket management system and communicate with developers to ensure the accurate implementation of work. The successful candidate will conduct requirements gathering, user support, software testing, documentation development, and administrative duties to ensure the delivery/maintenance of high-quality software products.

JOB DESCRIPTION

The IT Business Analyst I will be responsible for conducting project coordination across several .NET systems which support research operations. The position will aid in ongoing development via a ticket management system and communicate with developers to ensure the accurate implementation of work. The successful candidate will conduct requirements gathering, user support, software testing, documentation development, and administrative duties to ensure the delivery/maintenance of high-quality software products.

• This position is a hybrid position that requires on site attendance with occasional remote work. Please do not apply if you are seeking a fully remote position.

Preferred Skills and Qualifications:
Experience with Structured Query Language (SQL), proficient in Excel, familiarity with clinical research regulations and oversight, understanding of system testing methodologies, familiarity with Agile project management methods.

ADDITIONAL JOB DESCRIPTION

Minimum Requirements: A high school diploma and two years’ experience in computer system development and modification. A bachelor’s degree in a related area may be substituted for the required work experience.
Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work in confined/cramped spaces. (Infrequent) Ability to bend at the waist. (Frequent) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift, lower, push or pull objects 15 lbs. or more, unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to hear and/or understand conversations. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in dusty areas. (Infrequent)
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employee

Education (15%)

• Creating, maintaining and reviewing user and development documentation – identifying gaps and areas of need for additional resources
• Creating/maintaining education material, recorded demonstrations, release notes, user lay summaries using wiki, eIRB, Redmine, online video hosting service, etc

JOB RESPONSIBILITIES:

Project Coordination (30%)

• Reviewing, writing, prioritizing, and assigning tickets to patches
• Coordinating technical group meetings
• Ensuring established development procedures are followed and identifying needs for new processes
• Updating tickets in workflow management system for follow up through resolution (to ticket closure)
• Communicating updates, issue resolutions, general info, etc.

Business Analyst (20%)

• Interaction with users to understand needs and plan work in accordance with research regulatory requirements
• Planning & developing policies; assist with identifying/recommending vision of new system strategies and requirements on a larger scale
• Consulting on next steps for technical issues, operations priorities, and implementation timelines
• Coordinating workgroup meetings - establishing meeting agendas, preparing meeting agenda, communicating meeting details, attending/participating in the meeting, preparing minutes, and tracking required follow up
• Hosting Wellness project meetings – main contact for initiating meetings, preparing and communicating meeting details, running the meeting, and performing required follow up
• Interaction/communication with stakeholders for issue resolution, requirements gathering, reporting outages, maintain group member contact lists, and access
• Business generation and management by renewing current contracts, negotiating new contracts, and identifying new work for Wellness Projects. Includes tracking time and effort of team for billing purposes within contract limitations

Testing and System Development Support (25%)

• Conducting systems testing through resolution, collaborating on testing process documents for user testing, post patch testing and follow up
• Maintaining reports and resources
• Troubleshooting – receiving, triaging and responding to tickets, emails, phone calls, etc. (Level 2 support)
• Completing system user access updates/administrative support
• Updates, maintains, and assists in creation of Redcap projects for Wellness Projects

Education (15%)

• Creating, maintaining and reviewing user and development documentation – identifying gaps and areas of need for additional resources
• Creating/maintaining education material, recorded demonstrations, release notes, user lay summaries using wiki, eIRB, Redmine, online video hosting service, etc.

Project Management (10%)

• Initiates & plans new features, change requests, tasks, and bug fixes to best serve Wellness Project’s client needs in a timely fashion
• Monitors progress on Wellness Project requests, assists in execution of requests, and closes requests when client’s needs have been met

The IT Business Analyst I will be responsible for conducting project coordination across several .NET systems which support research operations. The position will aid in ongoing development via a ticket management system and communicate with developers to ensure the accurate implementation of work. The successful candidate will conduct requirements gathering, user support, software testing, documentation development, and administrative duties to ensure the delivery/maintenance of high-quality software products.

• This position is a hybrid position that requires on site attendance with occasional remote work. Please do not apply if you are seeking a fully remote position