Shore United Bank is seeking a Branch Banking Specialist II (Universal Banker) to join our team. A Branch Banking Specialist II is a front-line, customer facing teller position responsible for professionally interacting with clients to take care of their financial needs. A Branch Banking Specialist is responsible for providing exceptional customer service including efficient and accurate transaction processing. The Specialist is skilled in customer conversations, asking questions to determine the best solutions to meet the financial needs of our customers.

REQUIRED EDUCATION AND EXPERIENCE:

• High school diploma/GED equivalent.
• 1 year experience successfully providing excellent customer service in a fast-paced environment.
• 1 year experience cash handling with high level of accuracy.

• Assists clients with transactions, performing operational duties and processing work while maintaining audit standards, security, and control functions to protect the Bank from loss.
• Promotes timely and courteous service by ensuring questions are answered, providing friendly and accurate service, making proper referrals as necessary, meeting customer needs and expectations, uphold and meet customer service guidelines
• Establishes new banking relationships through conversations based on their financial needs.
• Provides account servicing and maintenance to include address changes, ATM card disputes, online banking setup and reset of passwords.
• Recommends bank products and services to customers by having beneficial conversations during daily transactions.
• Opens new consumer and business accounts including CDs, IRAs, and safe deposit boxes
• Adheres to compliance with regulations and Branch operational policies and procedures, conducting branch security checks of alarm and video systems, and completing required reports according to established policies, procedures, and regulations accurately and timely.
• Assists sales platform with daily pre-shift huddles, branch incentive contests and weekly referral goals.
• Works closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, Branch Lenders.
• Represents the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers.
• Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank’s compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, SAFE Act, etc.; ensures that the office and all personnel adhere to the same.
• Participates in required training sessions, including training for compliance with BSA/AML policies and procedures.
  Location: Dover Street Branch - 18 E. Dover St., Easton, MD 21601