Universal Banker 1 at First Financial Bank NA

Champaign, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Transactional Work, Relationship Building, Cash Handling, Account Opening, Loan Application Assistance, Product Recommendation, Sales Referral, Issue Resolution, Fraud Detection, Compliance, Problem Solving, Data Entry, Cash Drawer Balancing, Adaptability, Communication

Industry

Banking

Description

Universal Banker Location: South Prospect, Champaign, IL(On-Site) Status: Full-Time, Hourly Non-Exempt Why Join First Financial Bank? If you're an adaptable professional who enjoys both customer service and transactional work, our Universal Banker role offers the best of both worlds. You’ll build relationships, solve client needs, and handle teller responsibilities—all while advancing your career in banking. If you're someone who thrives on variety, accuracy, and client engagement, this dual-role position is a great fit! What You’ll Do * Deliver Exceptional Service: Greet clients, build rapport, and process transactions with a high level of care and professionalism. * Build Relationships: Get to know clients, understand their financial needs, and provide personalized service. * Process Transactions: Accurately and efficiently handle cash and check transactions and maintain a balanced drawer. * Drive Growth: Open and maintain accounts, assist with loan applications, and help clients navigate financial products like Certificates of Deposit (CDs) and Money Market Accounts. * Recommend Solutions: Understand client needs and recommend appropriate banking products and services. * Support Sales Goals: Refer clients to the appropriate banking professionals and assist in branch production goals. * Resolve Issues: Investigate and resolve account concerns, transaction discrepancies, and client inquiries with a problem-solving mindset. * Minimize Risk: Identify and prevent fraud while ensuring compliance with banking regulations. * Stay Informed: Keep current on financial products, procedures, and regulatory changes to best serve customers. * Educate & Protect: Clearly explain security measures, banking procedures, and product benefits to clients. * Solve Problems: Address customer concerns with patience, professionalism, and effective solutions. * Collaborate: Work with your team and branch leadership to meet goals and support a positive work environment. What We’re Looking For * High school diploma or equivalent. * Previous teller and/or sales experience is preferred * Strong customer service skills, including active listening and clear communication. * Experience recommending and referring financial products. * Solid understanding of compliance and fraud detection. * Experience accurately balancing a cash drawer. * Proficiency with computers, data entry, and multi-line phone systems. * Basic math and accounting skills. * Willingness to take initiative and adapt to changing priorities * Strong organizational and problem-solving skills. * Proficiency with computers, data entry, and banking systems. * Ability to work occasional weekends and extended hours. * Ability to remain in a stationary, standing position for up to 75% of an eight (8) hour workday. * Ability to review information and details at close range (within a few feet). What We Offer * Competitive Pay & Benefits: Medical, dental, vision, and employer-paid life and disability insurance. * Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits. * Work-Life Balance: Paid time off, including 11 Federal Reserve bank holidays. * Growth Opportunities: Tuition assistance and professional development programs. * A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do. Who We Are First Financial Bank is a dynamic financial institution with over $5.5 billion in assets and a proud history dating back to 1834. With more than 75 banking centers across five states, we are committed to empowering our clients, fostering personal growth, and building community. Joining First Financial Bank means becoming part of a legacy where your work directly contributes to the stability and growth of the communities we serve. Here, you are more than an employee; you are an essential member of a team dedicated to living out the values of "One First" every day. Be part of a bank that values your contributions and invests in your future! Ready to Join Us? Apply now and take the next step in your banking career! We review all applications and will respond promptly. First Financial Bank is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, military and/or veteran status, cross-bases issues, or any other Federal or State legally protected classes.

Responsibilities

The Universal Banker will deliver exceptional customer service by greeting clients, building rapport, processing transactions accurately, and handling teller duties. This role also involves building client relationships, opening accounts, assisting with loan applications, and referring clients to appropriate banking professionals to support sales goals.