JOB DESCRIPTION

Summary/Objective:
The purpose of this position is to provide prompt, efficient and friendly service to customers involving new account information, consumer lending and teller transactions, as needed. This is a cross-trained position and requires the ability to multi-task and also serve at the back up to the manager, when necessary.
This position will have extensive contact with customers and the public in a variety of settings. Position is responsible for promoting services of the bank, which requires a cheerful disposition, and the ability to employ tact and diplomacy in providing quick and efficient responses to all customer inquiries. Position also requires leadership qualities since it is the back up to the manager, in some cases.

REQUIRED EDUCATION AND EXPERIENCE:

High school graduate or equivalent.

PREFERRED EDUCATION AND EXPERIENCE:

Generally, two-five years of banking or related experience.

ADDITIONAL ELIGIBILITY QUALIFICATIONS:

Strong clerical skills, good communication skills and professional appearance are necessary for this position. Proficiency with a computer, adding machine, copier, fax machine, and other office equipment are required. The ability to learn EzTeller, Premier and sales tracking systems.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
§ Assist with new account dutiesA including identifying prospects for new or additional bank services. Recommend bank services to selected prospects and cross-sell existing customers.
§ Explain the different types of accounts available to customers and assist in the selection of the type of account that will best meet customer needs, assign
account numbers, complete forms requiring customer signatures and accept initial deposits.
§ Obtain proper identification from new customers, decide whether to accept account, and determine need and extent of reference investigation.
§ Place orders for checks, endorsement stamps and any other items needed for new accounts.
§ Complete computer forms and input incident to opening accounts and issuing certificates of deposit.
§ Answer incoming telephone inquiries and assist or transfer customers as needed; mail correspondence and forms for existing customers.
§ Assist customers in accessing their safe deposit boxes.
§ Process all documents and items pertaining to checking accounts, savings accounts, safe deposit boxes and certificates of deposit.
§ Sell, renew and redeem certificates of deposit.
§ Cross-sell products and services of the bank.
§ Provide customer assistance with balancing checkbooks, requests and minor complaints. Refer/direct customers to other departments or branches as necessary.
§ Receive and distribute branch mail.
§ Assist with ATM balancing as necessary.
§ Perform account maintenance as needed.
§ Maintain petty cash.
§ Send various mailings to customers and employees.
§ Close accounts and take applications.
§ Participate in credit extension functions with lending authority; perform loan processing tasks for all loan types as required.
§ Assist with loan function.
§ Quote loan rates and payment amounts
§ Quote payoffs for personal and car loans.
§ Assist Branch Manager with supervision of branch employees
§ Aid in the development and implementation of teller training and cross training.
§ Perform other duties as assigned in relation to the above mentioned.

OTHER DUTIES:

§ Receive cash and/or checks for deposit to checking, savings accounts, taxes withheld payment for installment loans, Master Card/Visa, mortgage payments; open and receive payments for Christmas Club accounts; issue money orders, and cashiers checks. Collect late charges and fees where applicable. Process night deposits.
§ Cash checks in accordance with bank policy. Pay MasterCard/Visa cash advances and savings withdrawals; cash savings bonds. Receive payment for collection
items, safe deposit rentals and other miscellaneous items.
§ Recognize customer needs and suggest appropriate services of the bank. At customer’s request, prepare printouts from terminal of customer account transactions.
§ Prepare currency for vault and enter daily debit and credit transactions in vault register. Mutilate and strap currency; separates and rolls coin, and distribute excess coin and currency to vault teller.
§ Prepare teller summary sheets, certified check, currency transaction, and CTR reports.
§ Audit vault, put stop payment on checks, and answer the phone.
§ Perform other duties as assigned in relation to above mentioned duties and responsibilities.