WHAT WILL YOU NEED TO SUCCEED

• High School diploma or equivalent
• 1 year of general cash handling, sales & customer service experience
• 1 year of previous banking experience strongly encouraged
• Good analytical and problem-solving skills including ability to diagnose, resolve or escalate a critical situation
• Ability to work expected Banking Center hours of operation, including Saturday (based on Market and location). Travel may be required.
• Strong knowledge of daily branch, vault, and ATM operations
• Receive and maintain a NMLS certification

PURPOSE OF THE JOB

This position is responsible for performing routine branch operations and building long-term customer relationships by providing complete, efficient customer service. Assists with account maintenance functions and works closely as a team to ensure the bank maintains a high level of customer satisfaction. The Universal Banker II position specializes in teller operations and opening deposit accounts.

MAIN DUTIES OF THE JOB

• Promptly and accurately handle lobby, drive-thru, night deposit, or bank-by-mail customer transactions, including but not limited to, deposits, withdrawals, transfers, check cashing, certified check requests, loan payments, and maintenance requests according to Home Bank’s policies and procedures
• Cash handling, including but not limited to, counting, verifying, and packaging of coins and currency, daily balancing of cash drawer, assisting with ATM balancing and replenishment
• Assists with daily Vault duties, as needed, and may operate as back-up to the Head Teller
• Process daily teller work thru “Branch Capture” ensuring debits and credits balance in accordance with established policies and guidelines
• Provide comprehensive, prompt, and efficient customer service in all transactions per policy and procedure
• Engage in conversations with customers to build relationships, determine financial needs and make recommendations
• Contribute to banking center success by achieving assigned branch and line of business referral goals
• Maintains a working knowledge of products and services offered by the bank with the ability to utilize systems in place for opening deposit accounts, performing maintenance, and enrolling customers in various services
• Clear and effective verbal, written and interpersonal communication skills, with the ability to carry out instructions and speak clearly to customers and employees
• Be self-directed/motivated with the ability to work independently or as part of a team with little to no direct supervision
• Use good judgment, remain aware of potential fraud, and be discreet with confidential information
• Operate as a mentor for newly hired/promoted team members in support of our Home Bank values
• Maintain a neat workstation and ensure that needed supplies are on hand and organized to present a professional environment
• Perform other duties as required or assigned by leadership