POSITION SUMMARY:

Services customers’ financial needs in order to maintain and develop profitable customer relationships with the Bank. Responsible and accountable for the sales and service of all retail products and services to consumer and commercial customers. Provides quality service to ensure complete customer satisfaction with every transaction. Familiar with documentation and procedures required to open all checking, savings, money market, certificate of deposit and IRA accounts. Must have a working knowledge of all bank products and services including loans, wire transfers, direct deposit and all special services transactions. Technical proficiency includes knowledge of compliance regulations affecting retail products and transactions as well as legal restrictions and/or limitations affecting account ownership, FDIC coverage and check processing. Responsible for profitability of account; no monetary losses from accounts. Is aware of competitive products and services within the financial services industry and the bank’s immediate market area. Make weekly sales calls as required meeting calling goals and sales goals established by the Market Manager. This position may require attendance at after-hour events and activities to promote the growth of the branch and promote Lakeside Bank within the community.

QUALIFICATIONS/ATTRIBUTES:

• Team Player understanding the power of open and honest communication
• Ability to recognize the customer’s needs and suggest the best product/service
• Attention to detail and accuracy in all transactions
• Good oral communications
• Ability to adapt and embrace policy and procedure changes

OTHER SKILLS AND ABILITIES, INCLUDING COMPUTER SKILLS:

• Familiarity with FISERV DNA is a plus
• Computer skills required
• Strong math skills required
• Ability to keep his/her workstation neat, organized and fully stocked on a daily basis
• Able to coach/mentor all Teller’s on effective referral skills through product definition (benefits and features).
• High school diploma or general education degree (GED), supplemented by business and/or banking courses; and four or more years related experience.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing the duties of this job, the employee is regularly required to stand. The employee is occasionally required to walk. The employee must occasionally lift and/or move up to 25 pounds.

LAKESIDE BANK EQUAL EMPLOYMENT OPPORTUNITY POLICY:

Lakeside Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Sells or participates in the selling and cross-selling of bank products and services following established guidelines and procedures. Promotes additional business from existing customers. Services include: demand deposit accounts, Certificates of Deposit, personal loans which are approved by higher authority, line of credit accounts, and cross-sells other personal banking services.
• Researches and resolves more complicated account problems or errors. Investigates files, documents or reports on transactions to determine the problem and cause of action to be taken.
• Authorizes overdrafts, approves checks for cashing and processes transactions within established limits. May have a higher limit of authorization.
• Identifies customer needs, explains product features in terms of benefit to the customer and recommends the product or service which best meets the customer’s needs.
• Exhibits strong working knowledge of all retail bank products and of general banking terms in order to provide the customer with a clear and accurate explanation of account parameters as outlined in our Consumer Disclosure.
• Assists customers with problem resolution, answers questions, provide direction and account maintenance services including check approvals.
• Attend after-hour events and activities to promote the growth of the branch and promote Lakeside Bank within the community.
• Completes special assignments and tasks with limited supervisions within allotted time frames in addition to meeting regular responsibilities.
• Responsible for sales and the development of new business prospects.
• Understand branch’s retail goals, his/her individual goals and achievement.
• Develops ideas to promote new business and increase customer base.
• Fosters community and professional relationships with retail customers, local businessman, trade organizations, service clubs, etc. to identify the credit and other financial needs of the community and promote the sale of the bank’s full range of products and services.
• Demonstrates a CAN DO attitude!
• Responsible for performing duties that are directly related to the general managerial policies and procedures within the retail branch operations. They are responsible for exercising discretion and independent judgment as they complete assignments and tasks under limited supervision.
• May be asked to provide training to new personal bankers.
• In the absence of the Market Manager, this position may be asked to act on his/her behalf. The individual will serve as a resource person to other branch staff members.
• Using due diligence, decisions are to be made that minimize the overall risk exposure to the bank. Approvals should be made within the authority levels of the position. When these levels exceed authority, the banker will utilize senior staff within the branch and all other departments of the bank to include other Market Managers, Chief Operating Officer and Vice President of Operations.
• Performs other duties as assigned or required.
• Will assist in the teller area by processing customer transactions as needed.