Universal Banker (Level 1) at Standard Bank - UK

, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Customer Service, Banking Operations, Account Management, Problem Solving, Financial Advisory, Regulatory Compliance, Cross-Selling, Upselling, Client Relationship Management, Product Knowledge, Transaction Processing, Generating New Business, Revenue Growth, Client Satisfaction, Financial Services

Industry

Financial Services

Description

Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you. Job Description We’re looking for a results-driven Universal Banker with a proven track record of exceeding sales targets to join our team in the Western Cape, specifically in Athlone, Franschhoek, Khayelitsha, Makhaza, and Mitchells Plain. The role is responsible for driving sales growth, developing and executing sales strategies, and providing exceptional customer service. You will take demand from Personal, Prestige, and Private Banking clients for banking matters ranging from product queries to client account activities (e.g., opening of relevant accounts, statements, debit order information, etc.), while forming an accurate assessment and understanding of that demand. Qualifications National Certificate in Banking (NQF5 FAIS-recognized qualification or above), demonstrating a solid foundation in banking practices, financial services, and industry standards. This qualification ensures a high level of competency in financial advisory and intermediary services, in line with regulatory requirements. Required Experience: 3-5 years’ experience in banking or financial services, with a focus on FAIS qualifications and financial advisory roles. Proven and strong sales background, consistently achieving or exceeding sales targets through effective cross-selling and upselling of banking products (e.g., loans, credit cards, mortgages, savings, and investment solutions). Demonstrated success in generating new business, building a robust sales pipeline, and driving revenue growth in a branch banking or contact centre environment. In-depth knowledge of banking operations including account management, transaction processing, and client relationship management. Strong understanding of banking products, policies, and regulatory compliance. Excellent problem-solving skills with a focus on delivering exceptional customer service and ensuring client satisfaction. Additional Information Behavioural Competencies Generating Ideas Exploring Possibilities Providing Insights Adopting Practical Approaches Convincing People Technical Competencies Banking Process & Procedures Client Acceptance & Review Application & Submission Verification (Consumer Banking) Customer Understanding (Consumer Banking) Product Knowledge (Consumer Banking)

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Responsibilities

The Universal Banker is responsible for driving sales growth and providing exceptional customer service. This includes managing client account activities and addressing banking matters for Personal, Prestige, and Private Banking clients.