Universal Banker Nanjing NJX Sub-branch 大堂服务助理 at HSBC Securities Services Luxembourg

Nanjing, Jiangsu, China -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

0.0

Posted On

15 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Empathy, Decision Making, Service Excellence, Digital Promotion, Retail Sales, Fraud Vigilance, Customer Knowledge, Regulatory Adherence, Operational Risk, Relationship Management, Operational Procedures, Money Laundering Awareness, Compliance Regulations, Client Experience, Needs-based Solutions

Industry

Financial Services

Description

HSBC International Wealth and Premier Banking (IWPB) We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world. We are currently seeking an experienced professional to join our team. In this role, you will: · Engage and Discover Customer Needs on Branch Entry · Acquire New to Bank customer · Deliver Service Excellence · Promote digital/CCSS solution to release teller/PRS’s service burden · Support the Branch · Complete simple retail sales · Protect the Bank - through vigilance against fraud, Knowing your customer, adhereing to regulations/policies and minimising operational risk To be successful in the role, you should meet the following requirements: •Strong interpersonal and empathy skills with strong decision making and ability to deliver •Minimum of two years working in financial services industry •Previous experience in Retail/Premier sales preferred •Understanding of core products, Premier proposition, and familiar with retail and wealth product processes •Understanding of relationship management systems (RM Platform etc.) •Solid knowledge of appropriate branch operational procedures •Money Laundering Awareness Certificate held •Knowledge of relevant regulatory governance in market •Good knowledge of HSBC and personal banking •Team player with collaborative skills •Knowledge of local and Group compliance regulations •Able to deliver the client experience and needs-based solutions through effective commu You’ll achieve more when you join HSBC. www.hsbc.com.cn/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank (China) Company Limited

Responsibilities

The role involves engaging customers upon branch entry to discover their needs, acquiring new bank customers, and delivering excellent service while promoting digital solutions. Responsibilities also include supporting branch operations and completing simple retail sales tasks.