Universal Banker Operations Specialist Supervisor - Head Teller at Peoples Bank

Pikeville, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

0.0

Posted On

08 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Coaching, Team Leadership, Sales, Problem Solving, Attention to Detail, Communication, Trustworthiness, Microsoft Office, Time Management, Confidentiality, Performance Monitoring, Audit Preparation, Operational Standards, Relationship Building, Training

Industry

Financial Services

Description

Build Your Future Here: Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals. Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003. We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank: * American Banker Best Banks to Work For in 2021, 2022, 2023, and 2024 * Top Workplaces USA national award in 2022, 2023, 2024 and 2025 * Newsweek's America's Best Banks 2023 and 2024 * Newsweek’s America's Greatest Workplaces 2024 and 2025 * Forbes America’s Best Banks 2024 and 2025 * Forbes Best-in-State Banks 2020, 2021 and 2025 At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation and holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/ Our associates are each accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment, always acting with integrity and professionalism and providing extraordinary customer service. Our goal is for you to be successful; to that end being reliable in terms of ensuring you are at work on time and work your schedule as well as actively pursuing your performance objectives, will be fundamental in your contributing to the teams' success as well as the organization. Job Purpose: This position is responsible for the management of the day-to-day operations of the branch teller area and the direct supervision of the Universal Banker I roles. Will serve a vital role in helping the branch obtain goals, by coaching and developing new and veteran tellers by teaching new skills, expanding knowledge, and assisting the Branch Manager with bank expectations and standards. Will have the ability to open deposit accounts, process teller transactions, sell bank products and services, assist customers with maintenance request, and resolve customer service issues in accordance with Bank policies. Will be responsible for uncovering additional customer needs and referring them to the appropriate business partner. Job Duties: * Lead by example. * Will be responsible for the management of the day-to-day operations of the branch teller line and the direction supervisor Universal Banker I roles. Duties include branch teller line scheduling to ensure proper coverage, meeting referral goals, and overseeing of operational standards. * Tasked to be the point person for audit preparation based on the Retail Standard Operating Procedures (RSOP). Responsible for ensuring team is not only following procedures but educated on any updated or changes in policy and procedures. * This position will work with the manager to ensure that the branch will successfully pass any and all audits. * Will be responsible for preparation and completion of quarterly and annual reviews of direct reports. * Will be responsible for coaching, developing and providing performance feedback which may include disciplinary action (when applicable). * Monitor performance and report to management. * Will assist Branch Manager with hiring of branch teller line staff. * Deliver superior customer service with a friendly demeanor, can-do attitude, and willingness to help at all times. * Maintain a position of trust and responsibility by keeping all customer business confidential. * Initiate conversations to uncover customer needs, referring customers to platform associates within the branch, and meeting established referral goals. * Maintain balancing and error record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for errors that are more difficult. * Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, and examines checks for endorsement and negotiability. * Will be responsible for processing complex multi-step teller transactions. * Must have the ability to define and offer solutions to resolve problems. Uses knowledge of the organization to identify helpful resources. Will provide follow up to customer, branch staff and/or internal partner on resolution of issue(s). * Follow operational standards regarding security, risk management, and compliance. * Consistently completes required training for all bank and branch policies and procedures. * Make sales calls via phone or zoom to clients and/or prospects on a weekly basis to meet calling goals of the branch while recording these activities in Salesforce. * Consistently meeting or exceed sales referral goals as set by management. Maintain a well develop working knowledge of the complete line of products and services offered. * Must be able to meet scheduled working hours as designated by manager to ensure effective functionality of the branch to meet client needs. * Responsible for meeting Retail Branch Standards which includes dress code. * Will perform special projects as assigned. Education, Experience and Job Skills: * High School Diploma or GED; * 1+ years related work experience in customer service. * Ability to work in a fast-paced environment with a high degree of accuracy and close attention to detail. * Trustworthy and confidential behavior is essential in this role. * Proficient knowledge of Windows and Microsoft Office software (Notes, Word, and Excel). * Excellent verbal and written communication skills. * Positive and professional attitude. * Ability to address and coach co-workers to be better. * Client focused. * Proven Team Player. * Daily reliable transportation. * Role requires consistent standing to perform role. Bending or squatting may also be required to access night drops, coin machines, vaults, ATM, etc. based upon the branch set up. * Must be able to lift up to 25 lbs. consistently * Must be able to travel to attend internal education and meetings which in some circumstances could include overnight stay. Travel also required to fill in at other branches as needed. Basic Qualifications: * High School Diploma or GED. * 1+ years related work experience in customer service. * Daily reliable transportation. * Role requires consistent standing to perform role. Bending or squatting may also be required to access night drops, coin machines, vaults, ATM, etc. based upon the branch set up. * Must be able to lift up to 25 lbs. consistently * Must be able to travel to attend internal education and meetings which in some circumstances could include overnight stay. Travel also required to fill in at other branches as needed. Equal Opportunity Employer M/F/Disabled/Vet; If you are unable to complete this application due to a disability, contact humanresources@pebo.com [humanresources@pebo.com] to ask for an accommodation, alternative application process, or other inquiries.

Responsibilities

The position is responsible for managing the day-to-day operations of the branch teller area and supervising Universal Banker I roles. This includes coaching staff, ensuring compliance with operational standards, and delivering exceptional customer service.