Universal Banker at Standard Bank - UK

, , South Africa -

Full Time

Start Date

Immediate

Expiry Date

24 Apr, 26

Salary

0.0

Posted On

24 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service, Sales, Banking Products, Risk Management, Regulatory Compliance, Account Management, Customer Understanding, Financial Services, Problem Solving, Communication, Education, Documentation, Service Excellence, Digital Channels, Self-Service, Business Development

Industry

Financial Services

Description

Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you. Job Description To deliver a seamless, one-and-done banking experience by responding to client enquiries across Personal, Prestige, and Private Banking. The role focuses on accurately understanding client needs, resolving requests efficiently, and identifying opportunities to add value, while ensuring full compliance with product, risk, and legislative requirements. Key Responsibilities: Serve as a primary point of contact for client enquiries across products and account activities, providing accurate, timely resolution across branch, voice, and digital channels. Deliver service excellence by resolving client demands in a one-and-done manner while adhering to FAIS, KYC, POPI, and internal risk and compliance standards. Identify and act on client needs during interactions by promoting appropriate products, services, and digital channels, contributing to sales growth and client satisfaction. Open, amend, transfer, and close accounts in line with laid-down procedures, ensuring accurate onboarding, mandates, and documentation. Understand and manage risk by assessing account conduct, client information, and supporting documentation, escalating matters outside mandate where required. Educate clients on banking processes, self-service channels, and their rights and obligations under the Code of Banking Practice. This role requires a dedicated individual who can thrive in a high-pressure environment, consistently delivering excellence in client service and business development while adhering to strict regulatory guidelines and performance metrics. Qualifications National Certificate in Banking (NQF 5) or higher FAIS-aligned qualification in Banking, Finance, Business, or a related field. FAIS Representative status is required, in line with FSCA Fit and Proper requirements. Experience Required: 1 to 3 years’ experience providing financial services advice, operating within FAIS and FSCA regulatory frameworks. 3 or more years’ experience in banking within a regulated financial services environment, with hands-on exposure to client servicing and transactional banking. Proven sales track record in a banking or financial services environment, demonstrating the ability to identify opportunities, influence client decisions, and consistently achieve sales or service-driven revenue targets. Strong understanding of banking products, client account conduct, and end-to-end service processes, with the ability to balance client needs and commercial outcomes. Must meet all FSCA regulatory requirements applicable to a FAIS Representative. Additional Information Behavioural Competencies Checking Things Convincing People Developing Expertise Developing Strategies Embracing Change Technical Competencies: Application & Submission Verification (Consumer Banking) Banking Process & Procedures Client Acceptance & Review Customer Understanding ( Consumer Banking) Processing & Product Knowledge (Consumer Banking) Business Segment: Personal & Private Banking

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Responsibilities

The Universal Banker serves as the primary point of contact for client inquiries, ensuring timely resolution and promoting appropriate products and services. The role also involves managing account activities and educating clients on banking processes.