Universal Branch Representative 1 at Enrichment Federal Credit Union

Harriman, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cash Handling, Communication, Relationship Building, Attention to Detail, Problem Solving, Time Management, Technology Adoption, Mathematics, Confidentiality, Security Procedures, Teamwork, Flexibility, Education, Fraud Detection

Industry

Financial Services

Description

Description Want to work for a non-profit organization whose premise is “People helping people”? Enrichment FCU offers outstanding benefits, and the opportunity to work with a team built on integrity and exceptional service to others. Join our team and help make a difference in the financial well-being of our members! The perks are so rewarding. · Medical, Dental, and Vision Insurance · Company paid Long-Term Disability, Basic Life, and AD&D · 401k and Company Match · Vacation, Sick time, and Holiday pay · Employment Assistance Program · End of Year Bonus Job Summary: Under the guidance of the Branch Manager, the Universal Branch Representative 1 assists members in a professional, friendly, and courteous manner, while accurately handling members financial needs including cash handling duties, guiding members through initial loan inquiries, new accounts, and services through our digital and physical channels. Job Qualifications: Two or four-year college degree preferred or equivalent member/customer service experience in related field. Essential Functions: Completes account transactions efficiently with a high level of accuracy ensuring the Credit Union maintains a good image. Educates members on emerging bank/credit union technology and digital solutions such as mobile, online, and ATM/ITM to make their banking experience easier. Processes and balances various types of monetary transactions including deposits, withdrawals, and cashing checks within guidelines. Maintains security of cash drawer, negotiable instruments, and credit union documents to ensure confidentiality of members’ accounts to protect members. Maintains a high level of accuracy and security. Meets balancing standards consistently. Processes loan payments, mortgage payments, as well as issues gift/travel cards, and cashier’s check requests. Demonstrates knowledge of products and services. Promotes, recommends, and refers products and services to meet the members’ needs. Identifies and reports fraudulent activity. Builds member relationships, committing to increased member satisfaction by setting achievable member expectations, assuming responsibility for solving members’ problems and assuring commitments to members are met. Completes special projects or other duties as assigned by the Senior Branch Officer or Branch Manager. Requirements Job Skills, Abilities, and Knowledge: Ability to engage members in conversation confidently through strong verbal and written communication. Ability to listen, educate, and influence members regarding Credit Union products and services. Skilled at building relationships. Ability to complete work accurately and efficiently, paying close attention to detail. Skilled at maintaining a high level of performance with a commitment to excellence. Ability to identify potential fraudulent and suspicious activity. Skilled in time management, organizing work, and focused on meeting deadlines. Ability to handle multiple projects simultaneously. Ability to embrace innovation and technology. Knowledge of multiple software programs and digital work. Ability to support team goals with a positive attitude. Flexibility to meet deadlines and share responsibilities. Knowledge of basic math and counting skills. Knowledge of Credit Union department operations to help troubleshoot, problem solve, and resolve issues. Ability to offer solutions that best serve the member. Ability to work independently or as part of a team. Ability to maintain confidentiality or member information. Knowledge of security procedures and guidelines. Mental & Physical Requirements: Requires sitting 6-8 hours a day; Stress related to important decisions. Must be able to work a flexible schedule to include weekends and occasional after hours as necessary. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. This job description does not constitute a written or implied contract of employment. I acknowledge receipt of this job description.

Responsibilities

The Universal Branch Representative 1 assists members with their financial needs, including cash handling, loan inquiries, and account services. They also educate members on digital banking solutions and maintain security and accuracy in transactions.