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Universal Experience Representative I at FIRSTLIGHT FEDERAL CREDIT UNION
El Paso, Texas, United States -
Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

22.21

Posted On

19 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer service, Financial education, Account management, Transaction processing, Relationship building, Communication, Problem-solving, Financial advisory

Industry

Banking

Description
Job DetailsLevel: EntryJob Location: Kenworthy Branch - El Paso, TX 79924Position Type: Part TimeEducation Level: High SchoolSalary Range: $17.77 - $22.21 HourlyJob Shift: DayJob Category: Customer ServiceThe Universal Experience Representative (UER) is a customer service role focused on helping members with everyday banking needs—such as opening accounts, handling transactions, and providing financial education—either in person or virtually. UERs build strong relationships, act as trusted advisors, and recommend solutions that save members time and money. This position offers a clear growth path from entry-level (learning basics) to advanced levels (certified financial counselor and team leader), requiring excellent communication, problem-solving skills, and a commitment to delivering exceptional service while following policies and procedures. Job QualificationsEDUCATION/CERTIFICATION: High School diploma or equivalent. EXPERIENCE REQUIRED: One (1) year financial institution experience or three (3) years of customer service experience for every year of financial institution experience required.
Responsibilities
The Universal Experience Representative assists members with daily banking needs such as opening accounts and processing transactions. They also act as trusted advisors to provide financial education and recommend solutions that benefit the members.