Universal Studios Hollywood, Business Analytics & Industrial Engineering (F at NBCUniversal

Universal City, California, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

25.0

Posted On

05 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Process Improvement, Time Studies, Labor Standards, Statistical Tools, Microsoft Excel, Problem-Solving, Communication, Collaboration, Analytical Mindset, Operations Research, Statistics, Self-Motivated, Adaptability, Guest Service, Workflow Documentation

Industry

Entertainment Providers

Description

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025. Job Description As a theme park built around a working movie studio, we are all about lights, camera, and action! Being part of our team means having fun at work, creating memorable moments for guests, and bringing the magic of Hollywood to life. Our Universal Studios Hollywood (USH) Internship Program gives you more than a glimpse behind-the-scenes of a working theme park – here you can get the chance to make a real impact on our business. As a USH intern, you will have the opportunity to build meaningful connections with leaders, attend professional development workshops, and learn from industry experts – all while gaining real-world experience. Your internship begins with your key project assignment and concludes with a final presentation of your results to members of Senior Leadership. We love those who are curious, driven, and passionate about the future of the themed entertainment industry. Summer 2026 Semester System Program Dates: June 1, 2026 – August 7, 2026 Quarter System Program Dates: June 15, 2026 – August 21, 2026 Internship applications will close on Friday, December 19th at 11:55 PM PT. Friendly Tips: Apply for the internship(s) that you are most passionate about. Attach a resume that outlines your education (include anticipated graduation month and year), experience, and accomplishments. Upload a transcript – unofficial transcripts are acceptable – that confirms your status as an actively enrolled student in a degree-granting program. As a Business Analytics and Industrial Engineering (BAIE) Intern, you will support the BAIE team in identifying and implementing improvements within Universal Studios Hollywood’s food and beverage operations. This role focuses on hands-on data collection, time studies, and analysis to help enhance efficiency, optimize labor, and improve guest service performance across park and CityWalk venues. In addition to Food & Beverage projects, you may also have opportunities to assist with initiatives that support other operational areas, providing a broader understanding of how analytics drive performance across the business. Working closely with BAIE team members, you’ll gain practical experience applying industrial engineering principles to real-world challenges and contribute directly to data-driven decisions that impact daily operations. Responsibilities: Assist the Business Analytics and Industrial Engineering (BAIE) Department in completing Food & Beverage-focused process improvement tasks. Conduct time studies, data collection, and data analysis to identify trends and areas for efficiency improvements. Support development of labor standards, throughput and capacity calculations, and bottleneck identification for food and beverage locations. Create and present recommendations for operational improvements to increase throughput, reduce costs, and improve guest experience. Compile observational time and motion study data to inform business decisions on labor utilization and sales efficiency. Perform metric development and execution to monitor ongoing improvements. Work in both park and CityWalk environments to understand and document workflow variations. Utilize Microsoft Excel and statistical tools for analysis and reporting. Collaborate with BAIE team members and other stakeholders to implement improvement initiatives. Prioritize and problem-solve to ensure all tasks are completed efficiently and accurately. Understand and actively participate in Environmental, Health & Safety responsibilities by following established USH policy, procedures, and training. Qualifications Basic Requirements: Must be actively pursuing an Associate, Bachelor, or Graduate degree at an accredited institution, or must be a recent graduate (internship within six months of graduation date) in Industrial Engineering or a related field. Current class standing of Sophomore or above. Must be willing to work in Universal City, California. Must be willing to work a flexible schedule, including early mornings, nights, weekends, & holidays. Must be willing to submit a background check investigation. An official educational transcript may be required upon request. Must be authorized to work for any employer in the United States and must not require work visa sponsorship from NBCUniversal now or in the future to retain authorization to work in the United States. For further clarification, candidates currently on any student or exchange visa (e.g. F-1 CPT, F-1 OPT, J-1, M-1) are not eligible to apply unless they will be able to change or adjust to another status that grants work authorization without NBCUniversal sponsorship. Any candidate receiving an internship offer must complete an I-9 form within 3 days of hire. Desired Characteristics: Rising Junior, rising Senior, or recent graduate preferred. Preferred cumulative GPA of 3.25 or above. Ability to manage confidential and sensitive information. Strong problem-solving skills, with the ability to self-start and streamline. Exceptional communication skills, both written and verbal, with professional communication at all levels. Proficiency in Microsoft Office (e.g. Word, Excel, PowerPoint, Outlook). Strong analytical mindset and ability to translate data into actionable insights. Prior coursework or experience in operations research, statistics, or process improvement. Self-motivated, proactive, and adaptable in a fast-paced environment. Strong communicator, collaborative, and highly motivated to learn and contribute. Additional Requirements: Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite. Compensation: $22.00 - $25.00 per hour Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

Responsibilities

Assist the BAIE Department in improving food and beverage operations through data collection and analysis. Create and present recommendations for operational improvements to enhance efficiency and guest experience.