MINIMUM QUALIFICATIONS

Bachelor’s degree and eight years’ related experience required.

PREFERRED QUALIFICATIONS

• Master’s degree in Higher Education Administration, Business, Data Science, or a related field.
• Excellent interpersonal and communication skills with the ability to work collaboratively across diverse college and system units, navigate complicated organizations, and drive change.
• Excellent analytical and problem-solving skills.
• Demonstrated ability to use data to identify challenges, develop strategies, and implement solutions for improving student outcomes, and to foster a culture of data and data-informed decision-making within an organization.
• Experience conducting needs assessments and developing training programs to support users of academic platforms.
• Experience working with Oracle PeopleSoft, DegreeWorks, CUNY Transfer Explorer, EAB Navigate 360, or similar Enterprise Resource Planning (ERP) or student success systems; and knowledge of higher ed data streams.
• Proficiency with data visualization software (e.g., Power BI, Tableau), data prep tools (e.g. Power Query, Tableau Prep), and SQL.
• Familiarity with the product development lifecycle, from ideation through launch, with the ability to collaborate across cross-functional teams.
• Understanding user interface (UI) principles, cross-browser compatibility, web accessibility standards (Section 508 and ADA compliance), and web security standards.
• Knowledge of higher education policies, processes, and best practices related to retention and student success, especially transfer.

• Serve as the product ambassador and subject matter expert within the Central Office and the main point of contact for partner colleges, ensuring all are aligned and moving in the same direction.
• Collaborate with the Office of Academic Technology, Office of the Registrar, and other divisions within Academic Affairs, as well as partner colleges, to strategically advance student success technology adoption in pursuit of University priorities.
• Oversee the conceptualization, planning, and execution of new feature development, defining business requirements, leading development meetings, and liaising with the product development team.
• Manage the day-to-day CUNY-EAB-partner college collaboration, help to identify annual priorities and strategies to advance those priorities, and oversee implementation.
• Lead or participate in cross-functional teams, including the network of staff at the colleges leading local adoptions, and manage digital collaboration environments (e.g., MS Teams) to support communication and collaboration.
• Identify applications of different types of data inputs that support strategic goals, strategize on how best to implement, and facilitate technical problem resolution.
• Design and deliver training sessions for college and Central Office stakeholders and create and maintain, or partner on the creation of, self-service resources such as user guides, best practices, guidance documents, FAQs, tutorials, or other resources.
• Forge new and nurture existing partnerships, internal to CUNY and external, to increase platform adoption.
• Create or facilitate the creation of dashboards to monitor usage metrics, adoption rates, and key performance indicators (KPIs) to ensure continuous product improvement and/or adoption.
• Attend relevant events, including office hours, workshops, and conferences, and stay up-to-date on new feature releases.
• Stay current with emerging technologies and best practices in post-secondary student success to continually improve data strategies