Up World Community Executive | £30-34K
Up World is a community where marketers gain the confidence, support and tools they need to smash their careers. We have over 1,100 paying members, an annual green field festival, and an exclusive supper club including CMOs from the UK’s top companies.

MEMBERSHIP EXPERIENCE

• Monitoring Slack conversations and diving in to help members, whether that’s with links to relevant tools, or introductions to other members who can help
• Leading onboarding & check-in calls to make our members feel personally looked after and for us to deliver the best experience for them by identifying opportunities for improvement
• Managing our Mentor-Matching Programme, this is one of our key offerings and we want to make sure we maintain a 10/10 experience.
• Managing our customer service inbox and making sure all comms are answered or forwarded to the correct person in the business.
• Assisting Liv during community cohort launches, helping convert potential members into paying members and monitoring the engagement of each cohort so we can improve retention.

THE ROLE - COMMUNITY EXECUTIVE

In a nutshell, this role is all about keeping our Up Club members happy, and everything needed to provide them with an exceptional experience. This means, you play a crucial role in understanding what our members need so we can over-deliver our product promise.
You will be integral to engage and build relationships with our members, so that you can act as the bridge between our members and the rest of the business. You will be there to assist and identify opportunities for improvement (we never stop thinking about how we can make things better!) at every touch point with our members; onboarding, online and IRL events, courses, mentoring and more. You will also play a key role in our courses & training offerings.
You’ll play a key role in engaging with our members and building strong, genuine relationships. Acting as the bridge between our community and the wider team, you’ll help us stay close to what our members need. At every touchpoint whether it’s onboarding, events (online and in-person), courses, mentoring or beyond & you’ll be spotting opportunities to improve and elevate the experience. You’ll also be closely involved in delivering our courses and training programmes.
Responsibilities include but are not limited to:

The perfect person for this role will be…

• London based
• Deeply invested in what we’re building – you care about our mission, want to help others grow, and are excited to help shape a community people truly love
• Great organisation skills, ability to prioritise effectively and work autonomously - you need to be happy spinning many plates at once!
• Detail oriented; you love cracking through a to do list and enjoy making things ‘tidy’
• You’re comfortable with moving fast and believe progress beats perfection, good enough is all we can do sometimes!
• You’re resourceful and solutions-focused - you enjoy solving problems on the fly.
• Self-starting and energised by ownership – you take initiative, move quickly, and thrive in a fast-paced, remote-first team
• Relationship builder; extroverted, warm, confident in working a room and building connections.
• You’re open, responsive and love feedback - you actively seek it out and use it to improve.
• Thoughtful & attentive; enabling you to understand the needs of our members
• Excellent English communication, facilitating and negotiating skills with our members over video, phone, email and in perso