Upgrade Consultant at ADP

Denver, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

0.0

Posted On

07 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service, Business Consulting, Relationship Building, Training, Analytical Skills, Time Management, Communication Skills, Learning Agility, Critical Thinking, Web Technologies, Operating Systems, Microsoft Office, Problem Solving, Compliance, Team Collaboration, Influencing Skills

Industry

Human Resources Services

Description

ADP is hiring an Upgrade Consultant. In this position, you'll work within a team atmosphere to support clients as we migrate their employee and company-level data from our legacy platform to our more comprehensive platform. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility. RESPONSIBILITIES: * Consult with clients to deliver insightful and proactive conversations * Prepare clients for transition to new platform through various trainings methods * Utilize broad knowledge of platforms to recommend solutions to the client when appropriate * Understand client business issues and concerns while partnering with teams to provide recommendations with compliance in mind * Build relationship with client to be a point-person in providing resources and understanding throughout the upgrade process * Interact/collaborate with ADP associates across various teams QUALIFICATIONS REQUIRED: * At least 3 years of experience working in a client service/customer service environment * At least 1 year of business consulting experience. * Bachelor's degree or equivalent in education and experience Qualifications PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following: * Proven ability to maintain focus and work effectively with multiple demands * Ability to work both independently to provide solutions to the client and as part of a team to accomplish tasks * Strong client relationship skills including the ability to influence client and guide the client to best solution to help resolve their client needs * Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards * Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level * Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations * Proficient in the latest web technologies and working knowledge of various operating systems * Excellent analytical skills and time management skills * Excellent communication skills both verbal and written * Proficient using Microsoft Office

Responsibilities

The Upgrade Consultant will consult with clients to facilitate their transition to a new platform, providing training and recommendations based on their business needs. They will build relationships with clients and collaborate with various ADP teams throughout the upgrade process.