Urban Jungalow Operations Manager at Rocwell Investments LLC

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Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

80000.0

Posted On

28 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Leadership, Problem Solving, General Manager Support, Team Leadership, Hiring, Onboarding, Staffing, Performance Evaluation, Coaching, Mentoring, Event Coordination, System Development, Cost Control, Operational Audits, Communication, Relationship Building

Industry

Description

Job Summary The Operations Manager oversees day-to-day operations, supporting General Managers, driving accountability, and ensuring consistent execution and operational standards. This is a hands-on role that requires direct involvement, including stepping in to lead operations when needed and ensuring teams are properly staffed and trained. The role serves as the bridge between leadership and store-level teams, ensuring clear communication and follow-through. As the company grows, this role will also support event operations and oversee related staff, along with ancillary business operations and facilities. Supervisory Responsibilities This position provides supervision to others: Yes * Provides direct oversight of General Managers and supports kitchen leadership as needed * Steps into Manager role on an interim basis when needed to ensure continuity of operations * Establishes clear performance expectations and holds Managers accountable to operational standards * Oversees hiring, onboarding, and staffing to ensure locations are properly covered * Conducts performance evaluations, coaching sessions, corrective action, and development planning for Managers * Develops and mentors Managers to build depth within the team, strengthen leadership and operational consistency * Directly manages and supports event coordination staff and future sales/admin roles as the business grows * Oversees onboarding and performance of any event-related hires (e.g. sales admin, event coordinator) * Supports development of training programs and operational systems * Ensures General Managers are consistently executing company standards and holding their teams accountable Duties & Responsibilities * Oversees day to day operations to ensure consistency in service, product quality, and guest experience * Directly supports and manages General Managers, ensuring accountability to standards, performance, and team leadership * Steps into operations as needed to support coverage gaps, leadership transitions, or operational challenges * Provides oversight of company-operated facilities and ancillary assets, including coordination with vendors, maintenance, and ensuring overall functionality and upkeep * Monitors labor, cost controls, and operational efficiency, providing direction to improve performance * Ensures all SOPs, systems, and service standards are followed consistently * Acts as the operational bridge between leadership and store level teams, ensuring clear communication and execution * Identifies operational issues quickly and implements solutions in real time * Leads and supports development of event operations, including processes, staffing, and execution * Oversees event-related staff and coordinates with marketing or external partners as needed * Helps build and refine systems for event execution as the business grows * Analyzes and monitors sales performance, labor, COGs, inventory, and operational expenses to identify opportunities for optimization and maintain strong cost control * Ensures compliance with all federal, state, and local regulations, including Florida health, safety, labor, and licensing requirements * Conducts regular site visits and operational audits to ensure adherence to brand standards and financial controls * Performs other duties as assigned Required Skills & Abilities * Strong operational leadership with the ability to execute and problem solve in real time * Experience managing and supporting General Managers or similar leadership roles * Ability to step into operations and lead by example when needed * Strong organizational skills and attention to detail * Ability to manage multiple priorities in a fast-paced, growth-oriented environment * Strong communication, follow through, and relationship-building skills with both store level teams and leadership Education & Experience * 4-7+ years of experience in hospitality or operations management * Bachelor’s degree in business, Hospitality Management, Operations, or related field preferred * Equivalent hands-on background in hospitality or operations management strongly considered * Proven track record managing or supporting General Managers or multiple teams * Strong understanding of restaurant or service-based operations * Demonstrated ability to manage labor, control costs, and drive operational performance * Exposure to a growing or evolving business environment preferred * Familiarity with events, catering, or multi-revenue streams is a plus Physical Requirements * Prolonged periods sitting at a desk and working on a computer * Must be able to lift up to 45 pounds occasionally * Must be able to travel between local locations throughout the week * Frequent use of hands, harms, sight, and hearing * Flexibility to bend, reach, and grab throughout the day * Ability to work onsite in a professional office setting An Equal Opportunity Employer We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Responsibilities

The Operations Manager oversees day-to-day operations, ensuring consistent execution and operational standards while supporting General Managers and acting as the bridge between leadership and store-level teams. This role involves direct involvement, stepping in to lead operations when necessary, and managing staffing and training.