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URGENT: Customer Service & Help Desk Returns Assistant (e-commerce or appli at WorkStaff360
Toronto, Ontario, Canada -
Full Time

Start Date

Immediate

Expiry Date

25 Jan, 26

Salary

5.0

Posted On

27 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Help Desk Support, E-commerce Experience, Appliance Industry Experience, Communication Skills, ERP Systems, Attention to Detail, Organizational Skills, Problem-Solving, Professionalism

Industry

Outsourcing and Offshoring Consulting

Description
URGENT: Customer Service & Help Desk Returns Assistant (e-commerce or appliance industry experience is required) Application Deadline: 15 November 2025 Department: Operations Employment Type: Full Time Location: Toronto Compensation: $4.00 - $5.00 / hour Description Respond promptly to customer inquiries via phone, email, and chat in a professional and empathetic manner. Guide customers through return creation, authorization, and tracking processes. Accurately document all customer interactions and resolutions in the help desk or CRM system. Coordinate with warehouse and logistics teams to ensure timely and accurate return processing. Escalate complex or technical issues to supervisors or specialized teams as needed. Maintain high customer satisfaction through proactive communication and problem-solving. Hard Requirements: 1–3 years of experience in customer service or help desk support, preferably in e-commerce or appliance industries. Strong written and verbal communication skills. Proficiency with ERP or help desk systems (Odoo experience is a plus). Strong attention to detail and organizational skills in a fast-paced environment. Customer-focused mindset and ability to handle escalations with professionalism. Schedule: 40 hours per week Monday to Friday 9AM–6PM US Eastern Standard Time Offer and Benefits: Weeks 1–8: $4USD/hour Weeks 8 onwards: $5USD/hour HMO coverage after 1 year of employment.
Responsibilities
Respond to customer inquiries via phone, email, and chat. Guide customers through return processes and coordinate with logistics teams for timely return processing.