URGENT: Customer Service & Help Desk Returns Assistant (e-commerce or appli at WorkStaff360

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

5.0

Posted On

09 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Help Desk, Returns Processing, E-commerce Operations, Inventory Management, Communication Skills, Logistics Coordination, Order Management, Attention to Detail, Zendesk, Freshdesk, Gorgias, Shipping Carriers, Dispatching, Problem Solving

Industry

Outsourcing and Offshoring Consulting

Description

URGENT: Customer Service & Help Desk Returns Assistant (e-commerce or appliance industry experience is required) Application Deadline: 21 February 2026 Department: Operations Employment Type: Full Time Location: Toronto Compensation: $4.00 - $5.00 / hour Description Manage HelpDesk tickets related to customer inquiries, return requests, and product concerns. Provide timely, clear, and professional responses to customers throughout the return process. Create and process customer return requests. Generate and send FedEx return labels to customers. Coordinate scheduled pickups for large-item returns with carriers. Assess return eligibility based on product condition and company policy. Process vendor returns, issue or track credits, and ensure proper documentation. Monitor and update the inventory system for all returned items. Track good stock items back into inventory and ensure accuracy of stock levels. Maintain clean, organized, and accurate return records. Respond to HelpDesk tickets regarding customer service issues, delivery concerns, and order status updates. Offer proactive and solutions-oriented support to customers and partners. Dispatch orders from the warehouse to customers or from vendors to the warehouse. Coordinate shipping schedules, pickups, and deliveries with carriers and local trucks. Ensure all shipments are processed accurately and on time. Communicate delivery updates and resolve any logistics issues promptly. Review and verify order information before dispatching. Work closely with warehouse and vendor teams to ensure order accuracy. Maintain updated records of shipments, tracking numbers, and delivery statuses. Hard Requirements: Experience in returns processing, e-commerce operations, or inventory management. Strong customer service and communication skills. Familiarity with HelpDesk tools (Zendesk, Freshdesk, Gorgias, etc.) is a plus. Organized, detail-oriented, and comfortable handling multiple workflows simultaneously. Experience in dispatching, logistics coordination, order management, or related customer service roles. Strong communication skills and ability to manage multiple stakeholders. Familiarity with shipping carriers and logistics terminology (LTL, local dispatch, freight, etc.) is an advantage. Highly organized with excellent attention to detail. Schedule: 40 hours per week Monday to Friday 9AM–6PM US Eastern Standard Time Offer and Benefits: Weeks 1–8: $4USD/hour Weeks 8 onwards: $5USD/hour HMO coverage after 1 year of employment.

Responsibilities

Manage HelpDesk tickets related to customer inquiries and return requests. Provide timely responses and coordinate logistics for returns and shipments.