URGENT HIRING! Customer Service Representative - Eastwood Quezon City at NTT DATA

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Analytical Skills, Judgment Skills, Problem Solving, Flexibility, Keyboarding Skills, Team Participation, Continuous Improvement, Mentoring, BPO Experience, Financial Account Knowledge, Professional Telephone Manner, Service Excellence, Training Willingness, Positive Attitude

Industry

IT Services and IT Consulting

Description

Working as a CSR you will be responsible for handling inbound calls from existing and potential customers. Respond to customer inquiries in a pleasant, courteous, professional and well-informed manner. In conjunction with on-screen customer information, identify customer's needs through customer contact while simultaneously reading/updating customer information on the system. Remain current on program and corporate products and processes. Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions. This may entail identifying and resolving complaints, influencing to achieve a mutually satisfactory solution and following escalation protocol, as appropriate. Fulfill customer expectations in a manner that complies with policies, practices and procedures. Accurately complete appropriate documentation for each transaction, and wrap up calls by inputting data for call history, sending messages to appropriate third parties (e.g., business partners) when required, and/or initiating the necessary customer fulfillment. Participate in team huddles/committees (e.g., escalation queues, call campaigns, best practices, peer listening). Take initiative on learning opportunities. Participate in continuous improvements, with focus on service excellence. Participate in cross training initiatives and mentoring opportunities. at least 1 year experience in BPO Industry Experience with Financial account in BPO Industry is an advantage but not required. Strong and developed communication skills. Excellent command of English and professional telephone manner and literacy required. Demonstrated ability to exercise appropriate analytical and judgment skills required in dealing with moderately complex procedures and situations when dealing with customers. Must be willing to be trained onsite for a month. Must have flexibility and willingness to move between various shifts, available to work in a 24/7 Environment Working knowledge of PCs, and strong keyboarding skills. Demonstrated ability to implement change efforts. Positive attitude and demonstrated ability to get along with others. Amenable to work in Eastwood Libis, Quezon City

Responsibilities

The Customer Service Representative will handle inbound calls from customers, responding to inquiries in a professional manner while assessing their needs. They will also document transactions and participate in team initiatives for service excellence.