Urgent Roles: OPERATIONS (ONSITE | CEBU | NIGHT SHIFT) at Sizanid Staffing

City of Cebu, Cebu, Philippines -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Client Success, Service Delivery, P&L Management, KPI Tracking, Stakeholder Management, Workforce Management, Quality Assurance, Account Management, Process Improvement, Reporting, Onboarding, English Communication, Problem Solving, Scheduling, Resource Planning

Industry

Staffing and Recruiting

Description

We are building a high-performance Operations team in Cebu to support international clients, ensure service delivery, and drive client success across Sales, Marketing, and Digital teams. General Manager (Operations) – Onsite Cebu 7–10+ years experience in operations, BPO, or service delivery leadership Proven experience managing large teams (50–200+ employees preferred) Strong background in client services, outsourcing, or international accounts Experience managing P&L, KPIs, and operational performance Strong leadership and stakeholder management skills Operations Manager – Onsite Cebu 4–7+ years experience in operations or account/service delivery Experience managing teams and workflows Strong problem-solving and process improvement skills Experience in BPO, outsourcing, or agency operations preferred Comfortable working night shift and client-facing environments Client Success Manager – Onsite Cebu 3–6+ years experience in client success, account management, or customer success Strong relationship management and communication skills Experience working with international clients preferred Ability to manage multiple client accounts at once Strong problem-solving and escalation handling skills Operations Coordinator / Specialist (Entry–Mid Level) Supports operations managers with daily execution Handles scheduling, reporting, and task tracking Quality Assurance (QA) Specialist Monitors performance of sales/marketing teams Checks call quality, messaging quality, or campaign execution Ensures standards are met across all departments Workforce Management (WFM) / Scheduling Specialist Manages shifts, attendance, and workforce planning Critical for night shift operations Tracks productivity and staffing coverage Client Support Specialist (Non-Voice or Voice) Handles client requests and support tickets Assists Client Success Managers Ensures fast response times Operations Analyst / Reporting Specialist Builds reports on performance, KPIs, and productivity Works with Excel / Google Sheets / dashboards Supports leadership decisions Training & Onboarding Specialist (Ops Support) Onboards new hires into systems and processes Runs training for tools, SOPs, and workflows Works closely with HR and Operations Willing to work onsite in Cebu, night shift Strong English communication skills Experience in operations, client success, or service delivery (4–10+ years depending on role) Strong problem-solving and organizational skills Experience in BPO, outsourcing, or international clients preferred Comfortable working in a fast-paced, KPI-driven environment

Responsibilities

Build and lead a high-performance operations team in Cebu to support international clients across sales, marketing, and digital sectors. Responsibilities include managing service delivery, overseeing P&L and KPIs, and ensuring client success through effective account management.