CUSTOMER SERVICE

• Attend to all customers’ enquiries / issues as follows:Contracts and agreements, Quotation/pricing negotiations, Coordination of new models and design issues, Prototype sample order fulfillment, Mass production order fulfillment, Schedule change management (including stock/disposal management), Delivery and quality issues, Customer complaints, Customer specifications/requirements & Customer payments and credibility

REQUIREMENTS:

• Diploma or higher.
• 3 years of sales and marketing experience in the semiconductor or electronics-related industry
• Business proficiency in Japanese language is required to liaise and facilitate communications between Japanese parent company
• Willingness to travel overseas for work when needed (e.g., training and customer visits).
• Thorough understanding of marketing, negotiation techniques, and problem-solving.
• Basic knowledge of MS Office.
• Fast learner with a passion for sales; self-motivated with a results-driven approach.Aptitude for delivering engaging presentations.

ROLES & RESPONSIBILITIES:

• Handle local and overseas key customers.
• Direct discussions, exchange information, and collaboratively resolve issues with the factory.Build strong customer relationships and acceptance.

OTHER RESPONSIBILITIES:

• Prepare budgets as assigned by superiors.
• Manage overall stock planning and consignment/stock customers if assigned.
• Ensure prompt collection of payments from assigned customers.
• Execute any tasks assigned by superiors to achieve departmental and business targets.
• Participate in company committees, projects, or audits if assigned.
• Support customer/company workshops/programs.
• Assist with PMM or Business Development Department (BDD) activities as needed.Any ad-hoc assignments assigned by management from time to time.