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US Account Manager/ Dental at 3Sixty

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

28 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Customer Service, Client Relationship Management, Problem Solving, English Fluency, Communication Skills, Case Coordination, Client Retention

Industry

Medical Equipment Manufacturing

Description

We are seeking a proactive and customer-oriented Account Manager to join our growing digital dentistry team. In this role, you will manage relationships with dentists, ensuring their inquiries are handled efficiently and that they receive exceptional support throughout their treatment planning process. You will play a key role in retention, follow-up, and coordination for providing best service to our clients Key Responsibilities: -Act as the main point of contact for dentists’ inquiries and support requests. -Ensure timely follow-up on cases and guide delivery. -Maintain strong client relationships to drive satisfaction and retention. -Coordinate with internal teams to ensure seamless service. -Provide feedback and insights from clients to improve service quality. -Track client accounts and ensure all communications are documented and up to date. Requirements -Fluency in English (B2+/C1 level) -Minimum of 6 months experience in customer service / account management -Flexibility with US working hours -Strong communication, and problem-solving skills - Dentistry background is a plus Benefits -Basic Salary: Based on English proficiency and experience -Flexible Working Days: Hybrid (3 days from office and 2 from home) -Fixed Shift Hours: 4:00 PM to 1:00 AM -Fixed Days Off: Saturday & Sunday -Medical Insurance -Equipment provided

Responsibilities

Manage relationships with dentists by handling inquiries and providing support throughout the treatment planning process. Coordinate with internal teams to ensure seamless service delivery and drive client satisfaction and retention.