US Client Success Manager at MedTrainer

Kansas City, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

70000.0

Posted On

26 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Success, Retention, Expansion, Consultative Partnering, Adoption Planning, Value Realization, Proactive Communication, Risk Management, Client Advocacy, Net Revenue Retention, NPS Tracking, Relationship Building, Issue Resolution, Client Feedback, Upsell Identification, Analytical Skills

Industry

technology;Information and Internet

Description

Company Description MedTrainer is the only all-in-one compliance platform purpose-built for healthcare organizations, by healthcare professionals. For over 13 years, we have helped healthcare teams remain audit-ready and confident in their regulatory compliance through continuous innovation and deep industry expertise. Our cloud-based platform unifies learning management, credentialing, and compliance into a single intelligent system designed to simplify complex healthcare operations. Powered by automation and AI-driven workflows, MedTrainer enables organizations to onboard faster, streamline processes, and scale efficiently while maintaining the highest standards of compliance and workforce readiness. Job Description Job Description The Client Success Manager (CSM) is entrusted with owning the long-term success, retention, and expansion of MedTrainer's client accounts. This role functions as a consultative partner, translating the client's business goals into an adoption plan and value realization. You will drive proactive communications and touch-points, manage risk across your clients, and act as the client's advocate, ensuring the MedTrainer platform is aligned with the client's operational and financial initiatives. Success is measured by Net Revenue Retention (NRR) (growth and retention of our clients), ROI delivery, NPS (satisfaction), and the strength of client relationships. What You’ll Do Client Engagement & Relationships: Build and maintain strong client relationships to understand goals and support successful platform adoption. Project & Adoption Support: Support onboarding follow-ups, monitor usage and engagement, and help clients adopt key features. Value & Health Tracking: Track client value and health indicators, using data to proactively address risks and concerns. Issue Resolution & Collaboration: Act as a point of contact for client issues, escalating and coordinating with internal teams as needed. Client Feedback Advocacy: Share client feedback internally to help improve the product. Renewals & Growth Support: Support renewals by documenting value and help identify upsell opportunities in collaboration with Sales. Qualifications Experience: Experience in client service or related client-support roles. Soft Skills Strong communication skills (verbal, written, and presentations). Client-centric mindset with strong relationship-building and active listening. Ability to manage multiple priorities in a fast-paced environment. Analytical, proactive problem-solving approach. Strategic thinker able to align client goals with business objectives. Technical Skills Strong analytical skills to interpret client data and metrics (e.g., NPS, usage). Ability to quickly learn and adapt to new software tools. Education: Bachelor’s degree in a related field preferred, but not required. Additional Information Work Location We preferably look for candidates based in Kansas to support a hybrid role. If you’re not located there, please feel free to apply anyway so we can review your profile and explore potential remote options with you. If you’re passionate about building strong customer relationships and driving long-term success in a SaaS environment, we’d love to hear from you. Please submit your resume in English to be considered. Compensation: USD 55000 - USD 70000 - yearly

Responsibilities

The Client Success Manager owns the long-term success, retention, and expansion of client accounts by acting as a consultative partner, translating business goals into adoption plans and value realization. This involves driving proactive communications, managing client risk, and advocating for the client's operational and financial initiatives.