US Customer Service and Data Review Specialists at Abbott Pediatrics

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

0.0

Posted On

15 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Interaction, Data Review, Time Management, Ticket Response, Email Correspondence, Data Gathering, Data Evaluation, Customer Needs Assessment, Research, Outbound Calling, Data Cataloging, Reporting, License Verification, Retention Strategies, Issue Resolution, HIPAA Compliance

Industry

Hospitals and Health Care

Description

JOB DESCRIPTION: Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions. The position of US Customer Service and Data Review Specialist is located in the Philippines. The role is responsible to have customer interaction, high levels of support and time management skills. RESPONSIBILITIES: Respond to customer and employee tickets provided through our queue system. Email correspondence with customer/distributor to gather information and updated customer data. Provide the form needed by customers and follow up on a preset schedule to receive data back from the customer in a timely fashion. Evaluating the forms and assessing customer needs to give exceptional customer service. Research data needed on United States state and Outside United States. Completes outbound clinic call projects as needed. Performing outbound calls to clinic and customers for inquiries and/or verifications needed. Catalogue responses and provide necessary and useful reports. Search and review clinic/facility licenses and/or certifications to proceed in product shipping. Develop and implement retention strategies to reduce customer churn and increase loyalty. Monitor customer accounts to identify patterns of dissatisfaction or potential cancellations. Engage directly with customers via phone, email, or chat to resolve issues and rebuild trust. Analyze customer feedback and behavior to recommend improvements in products, services, or processes. Observes legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA) Other duties as assigned. BASIC QUALIFICATIONS | EDUCATION: Completed at least 2 years in College or with an Associate or Bachelor’s Degree Medical or non-medical course. Open to all applicants with or without work experience. Possess characteristics such as adaptability working environment, analytical or logical reasoning, consistent performance, discipline and known the importance of individual work to company’s stability. PREFERRED QUALIFICATIONS: Basic Excel, Word and Outlook experience required Strong Computer/Software Skills Detail-oriented Must be flexible to work on a night shift (between 6pm to 10am) Philippine Standard Time. Must be amenable to work on Overtime or during Rest Days when business requests for additional (paid) hours Must have strong oral and written communication skills. Willing to work with graveyard shift with fixed working schedule. Strong communication and interpersonal skills to build rapport with diverse customers. Empathetic listeners who can understand customer pain points. The base pay for this position is N/A In specific locations, the pay range may vary from the range posted. JOB FAMILY: Customer Service DIVISION: TOX ARDx Toxicology LOCATION: Philippines > Taguig City : Five/Neo Building ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Follow Us: Facebook LinkedIn YouTube Twitter

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Responsibilities

The role involves responding to customer and employee tickets, managing email correspondence to gather and update customer data, and evaluating forms to provide exceptional customer service. Responsibilities also include performing outbound calls for inquiries, researching necessary data, and ensuring compliance with confidentiality guidelines.