Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

SKILLS AND ATTRIBUTES FOR SUCCESS

To excel in this role, you should possess the following skills and experience:

• Experience with SAP ERP systems either functional or technical, preferably S\4Hana, Rise and or Grow.
• Experience Managing SAP delivery teams , offshore experience and driving offshore delivery
• Strong customer orientation and experience in customer support operations.
• Proficiency in application management ITIL processes and technology service management.
• Excellent communication skills, with the ability to build and manage relationships effectively.
• Critical thinking and complex problem-solving abilities.
• Selling services to clients
• Demonstrated experience in RFPs, Orals.
• Success in Business Development.
• Supporting SAP in RISE in a global delivery model
• Understanding of statements of work and contract management
• Financial management, monitoring of contract financials and making neccessary adjustments
• Understanding of standard ITIL processes and terminology – Change Management, Problem and Incident Management, Release Management, Disaster Recovery etc.

YOUR KEY RESPONSIBILITIES

In this role, you will spend your time across various critical responsibilities, including:
Delivering quality support and resolving issues within the context of key business processes.
Delivery Lead for Applications Management Clients. Run global teams, handle client governance meetings, create positive client relationships. Coordinate team activities, mentor team members, drive continuous improvement and delivery excellence. Cooridinate with the EY leadership team and represent AMS at the account level.
Developing business and nurturing existing relationships to increase the pipeline for the growing Managed Services capability. Participate in business development , RFP’s, upsells at current clients, bringing the best of EY to the clients.
Contributing to initiatives that drive continuous improvement and standardization.
Ensuring adherence to service level agreements and operational level agreements established by service delivery.
You will face challenges that require analytical thinking and problem-solving skills, providing you with opportunities to learn and grow in a dynamic environment. This role may require regular travel as needed by external clients, and you will actively participate in client working sessions on a daily basis.

TO QUALIFY FOR THE ROLE, YOU MUST HAVE

• A Bachelor’s degree (4-year degree)
• Typically, no less than 8 - 10 years of relevant experience in SAP Operations or running SAP project, or both
• Expertise in Application Management is essential.
• Knowledgeable of Agile terminology and Agile methods.
• Strong customer orientation and experience in Customer Support Operations are required.
• A solid understanding of Data Delivery and Management is necessary.
• Proficiency in Stakeholder Management is important.
• Familiarity with Technology Ecosystem Operations is crucial.
• Experience in Technology Service Management is necessary.
• Strong Troubleshooting Triage skills are expected.
• Excellence in Building and Managing Relationships is essential.
• The ability to establish Client Trust and Value is crucial.
• Strong communication skills, particularly in Communicating With Impact, are required.
• Digital Fluency is a key requirement for this role.
• Emotional Agility is important for navigating complex situations.
• Proficiency in Hybrid Collaboration is valued.
• Strong Complex Problem-Solving abilities are essential.
• Critical Thinking skills are necessary for success in this role.
• A focus on Driving Outcomes is required.
• Learning Agility to adapt to new challenges is important.

To excel in this role, you should possess the following skills and experience:

• Experience with SAP ERP systems either functional or technical, preferably S\4Hana, Rise and or Grow.
• Experience Managing SAP delivery teams , offshore experience and driving offshore delivery
• Strong customer orientation and experience in customer support operations.
• Proficiency in application management ITIL processes and technology service management.
• Excellent communication skills, with the ability to build and manage relationships effectively.
• Critical thinking and complex problem-solving abilities.
• Selling services to clients
• Demonstrated experience in RFPs, Orals.
• Success in Business Development.
• Supporting SAP in RISE in a global delivery model
• Understanding of statements of work and contract management
• Financial management, monitoring of contract financials and making neccessary adjustments
• Understanding of standard ITIL processes and terminology – Change Management, Problem and Incident Management, Release Management, Disaster Recovery etc