US Virtual - Inbound Retail Care Specialist (Sales) at VXI Global Solutions

, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

17.31

Posted On

04 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Sales, Inbound calling, Technical troubleshooting, Communication, Interpersonal skills, Emotional intelligence, Product recommendations, Upselling, Typing, Digital media, Problem solving, Active listening, Time management

Industry

Outsourcing and Offshoring Consulting

Description

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Customer Care Specialist (Sales Focused – Inbound) Remote | Full-Time | $17.31/hour Are you passionate about technology and helping people find the right solutions? Join our remote team at VXI as a Customer Care Specialist, where you’ll represent a leading global brand known for its innovation and user-friendly tech products. 🌟 About the Client You’ll be supporting a globally recognized technology company celebrated for its sleek product design, intuitive software, and customer-first philosophy. Their strong reputation and loyal customer base are built on delivering exceptional service and seamless experiences. 💼 What You’ll Do As a Customer Care Specialist, you’ll be the first point of contact for customers shopping online or reaching out to retail support. Your role is a blend of service and sales—focused on guiding customers through their buying journey, answering product-related questions, resolving concerns, and upselling solutions that enhance their experience. Your key responsibilities: Handle 30–40 inbound calls per day with professionalism and enthusiasm Provide personalized product recommendations and complete transactions Resolve customer inquiries efficiently while delivering exceptional service Translate technical information into simple, customer-friendly language Actively listen to identify needs and tailor solutions accordingly Adapt to a fast-paced sales environment and evolving technology offerings Maintain high energy and empathy in every interaction ✅ What We’re Looking For We’re looking for driven individuals with a passion for tech, a customer-first mindset, and a talent for communication. Qualifications: Minimum 2 years in a customer-facing sales or service role Bachelor’s degree preferred, or equivalent work experience Excellent verbal and written communication skills Strong interpersonal skills and emotional intelligence Ability to work independently and make confident decisions Proficient in using digital devices (Mac, iOS, etc.) Basic troubleshooting experience for common tech issues Typing speed of at least 42 WPM with 95%+ accuracy Digital media experience (music, photography, video) is a plus Comfortable working in a dynamic, sometimes ambiguous environment Flexible availability, including evenings, weekends, and holidays Available to work shifts between 7:00 AM – 11:00 PM Central Time 🎁 What You’ll Get $17.31/hour pay Full-time, 40-hour work week 100% paid training Medical, dental, vision & life insurance options available Referral bonus: Earn $20 on every paycheck per active referral—no cap! Exclusive phone plan: $25/month for unlimited talk, text, and data (up to 5 lines) Career advancement and skill development opportunities Remote work benefits: Save time, money, and energy from home 🖥 Remote Work Requirements Private Workspace: A quiet, dedicated workspace with no distractions. Ergonomics: A comfortable desk setup with all necessary equipment. Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed. Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable. 🚀 Let’s Do Great Work Together If you’re ready to combine your love of tech with your passion for helping people, we want to hear from you. Apply now and become a part of something exceptional. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world's most respected brands. VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines and one of China's few US-based customer-care organizations. Private equity investor Bain Capital also backs VXI. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, VXI expanded our footprint in the US and Philippines and gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global services offering and enhancing our competitive position. In 2022, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This rare occurrence in the private equity space shows the performance VXI delivers for our clients, employees, and shareholders. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Responsibilities

The specialist will handle inbound calls to provide product recommendations, resolve customer inquiries, and upsell solutions. They are responsible for maintaining high energy and empathy while translating technical information into customer-friendly language.