USDA NFC Debt Management Services at Grey Street Consulting LLC

New Orleans, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

0.0

Posted On

25 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Suite Products, Service Now, Data Entry, Customer Inquiries, Team Environment, Research, Processing, Automated Tracking System

Industry

Business Consulting and Services

Description

Description Grey Street Consulting, LLC (Grey Street), a leading small business provider of operational support services to Federal civilian and defense agencies, is seeking to hire a Debt Management Services to support our prospective client within the Department of Agriculture, Office of the Chief Financial Officer, National Finance Center (NFC), Government Employees Services Division (GESD). This position is to be performed onsite in New Orleans, LA. Essential Duties and Responsibilities Perform extensive research and processing to resolve Claims Services ServiceNow tickets and Treasury Reels. This may include updating suspension or collection codes in the ABCO system. Perform extensive research and processing to resolve transactions on Unapplied Schedules and Treasury Reels. Perform extensive research and processing to resolve ServiceNow tickets for the 9E0675 Schedules. This includes manually running SAS reports and researching and/or processing individual bills. Thoroughly research accounts and take appropriate processing steps accurately and timely. Perform extensive research and processing to resolve Treasury Credits. Thoroughly research accounts and take appropriate processing steps accurately and timely. Perform extensive research and processing to resolve transactions on Unapplied Schedules and Treasury Reels. Thoroughly research accounts and take appropriate processing steps accurately and timely. Requirements Job Requirements and Experience Experience utilizing Microsoft Suite Products, specifically Outlook, Word and Excel to track incoming documents. Experience working in an office environment processing large volumes of customer inquiries in an accurate and timely manner. These tasks are expected to be processed under strict deadlines. Knowledge of and ability to use an automated tracking system such as Service Now or Remedy to establish clear and concise tickets or reported issues. Experience with data entry into an automated system. Experience working in a team environment to achieve results and ensure customer satisfaction is delivered. ADA Requirements Operate a PC and phone in an office environment. Work in a primarily sedentary position. Perform some bending, light lifting, and carrying of equipment may be required. Any additional office equipment that is required by the position. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected Veteran status. About the Department of Agriculture, Office of the Chief Financial Officer, National Finance Center (NFC), Government Employees Services Division (GESD) USDA provides leadership on food, agriculture, natural resources, rural development, nutrition, and related issues based on public policy, the best available science, and effective management. They have a vision to provide economic opportunity through innovation, helping rural America to thrive; to promote agriculture production that better nourishes Americans while also helping feed others throughout the world; and to preserve our Nation's natural resources through conservation, restored forests, improved watersheds, and healthy private working lands. The Chief Financial Officer (OCFO) serves as the principal advisor to the Secretary and Senior Officials on all matters related to financial management, financial management systems, financial control and accounting, internal control and assessment and financial management training. The National Finance Center (NFC) is a Shared Service Provider for Financial Management Services and Human Resources Management Services. Well-positioned to assist the Agency in achieving cost-effective, standardized, and interoperable solutions that provide functionality to support your strategic financial management and human resource management direction. About Grey Street Consulting, LLC Grey Street is a small, federal contracting firm. Founded in 2015, Grey Street has already established itself as a leading small business provider of federal human resources (HR) services. Grey Street provides staff augmentation support to numerous federal agencies including but not limited to the U.S. Departments of Transportation (DOT), Health and Human Services (HHS), Energy (DOE), Labor (DOL), and Homeland Security (DHS) just to name a few. Our approach to the delivery of professional services is rooted in our deep subject matter expertise and supported by our ability to effectively manage our client’s needs and expectations while delivering measurable results. Grey Street offers a robust benefit package which includes comprehensive medical, dental, and 401k with a guaranteed match!! To learn more about Grey Street click here: https://greystreet-consulting.com/

Responsibilities

The role involves extensive research and processing to resolve various financial service tickets and transactions. This includes updating codes in systems and ensuring accurate and timely processing of accounts.