Used Vehicle Acquisitions & Loyalty Operations Manager at CMA's Toyota of Lexington Park

California, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Used Vehicle Acquisition, Loyalty Program Management, Buying Center Operations, Inventory Management, Appraisal, Negotiation, Market Analysis, Reconditioning Oversight, Customer Retention, CRM Proficiency, Digital Retailing Tools, Vendor Management, Team Leadership, Data-Driven Decision Making, Cross-Department Collaboration, Pricing Strategy

Industry

Description

Description Location: CMA’s Toyota & CMA’s Hyundai of Lexington Park Position Overview: CMA is employee-owned, growth-oriented, and committed to developing leaders. We are seeking a driven, analytical, relationship-focused leader to oversee our Used Vehicle Acquisitions, Service-to-Sales Loyalty Program, and Buying Center Operations while ensuring strong used vehicle reconditioning, turn, and inventory performance. This is a high-visibility, high-impact leadership role that directly shapes used car profitability, customer retention, and acquisition volume across two major rooftops. The Used Vehicle Acquisitions & Loyalty Operations Manager leads three core areas: Service-to-Sales Loyalty Department - Toyota Goal: 20–40 loyalty transactions/mo Hyundai Goal: 15–30 loyalty transactions/mo Private-Party Buying Center - Goal: 50 private-party acquisitions per month Used Car Operations - Oversee reconditioning, vehicle flow, aging, and inventory turn KEY RESPONSIBILITIES Used Vehicle Acquisition & Buying Center Leadership Source and acquire vehicles through private-party channels, service lane opportunities, digital platforms, and community outreach. Conduct accurate appraisals, analyze market values, and evaluate recon costs before every acquisition. Manage and track acquisition targets, conversion rates, response times, and profitability. Build trust rapidly with private sellers through strong communication and negotiation skills. Service-to-Sales Loyalty Management Convert service customers into same-brand and cross-brand purchases. Collaborate with Service Managers and Advisors to identify equity opportunities and present upgrade paths. Improve retention KPIs through customer engagement and proactive communication. Used Car Inventory, Reconditioning, & Turn Own the entire recon pipeline—speed, quality, consistency, vendor management, and cost controls. Coordinate with service, parts, and detail teams to minimize delays and maximize turn. Adjust pricing strategies based on competitive market trends and aging analysis. Leadership & Cross-Department Collaboration Work closely with General Managers, Sales Managers, Service Managers, and BDC leadership. Use CRM and digital retailing tools to track leads, communication, and follow-through. Train and mentor associates across loyalty, buy center, and used operations. WHY JOIN CMA? Employee-owned, high-growth organization Industry-leading leadership development Transparent, supportive culture Ability to directly impact dealership profitability and customer loyalty A chance to build a high-volume acquisition and retention engine from the ground up Requirements Qualifications 3–5+ years in used vehicle acquisition, used car inventory management, buy center, wholesale, or related field. Strong background in appraisal, negotiation, and valuation. Experience collaborating across departments such as Sales, Service, and BDC. Proficiency with CRM/DMS systems, digital sourcing platforms, and market pricing tools. Strong understanding of recon processes, costs, and timeline management. Strong communicator with high emotional intelligence. Decisive, competitive, and data-driven. Capable of coaching and elevating a multi-department team. Carters Myers Automotive provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Employment offers are contingent upon the successful completion of a drug screening and background check.

Responsibilities

This leadership role is responsible for overseeing Used Vehicle Acquisitions, managing the Service-to-Sales Loyalty Program across two dealerships, and directing Used Car Operations including reconditioning and inventory turn. Key goals include achieving monthly loyalty transactions and private-party acquisitions while ensuring strong used vehicle performance.