User Acceptance Testing Manager at Express Employment International Headquarters

Oklahoma City, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

User Acceptance Testing, Documentation, Field Testing, Software Usability, Business Requirements, Bug Identification, User Feedback Analysis, Stakeholder Communication, Test Strategy Development, Data-Driven Mindset, Microsoft Office Suite, Cross-Functional Management, Test Cycle Coordination, Real-World Scenario Simulation, Defect Triage, Enhancement Roadmap Development

Industry

Staffing and Recruiting

Description

Job Details Job Location: Corporate Headquarters - Oklahoma City, OK 73162 The corporate office of Express Employment International is seeking an individual to lead the charge in User Acceptance Testing (UAT) for Express’ franchise-facing digital ecosystem, orchestrating a dynamic team of field testers and internal experts to push every office-facing automation to its limits. You’ll own the end-to-end UAT process; designing real-world scenarios, hunting down hidden bugs, and translating user feedback into actionable insights that supercharge usability and alignment with business goals. By forging tight partnerships with stakeholders, ITS, and executive leadership, you’ll ensure every release is battle-tested, stakeholder-approved, and ready to accelerate Express’ digital transformation. This position sits within our Oklahoma City based corporate office, currently with an expectation to be onsite 80% of the time. RESPONSIBILITIES Manage the full UAT lifecycle and a high-performing crew of external and internal testers Craft crystal-clear documentation of processes, defects, and resolutions to fuel transparency and continuous evolution Curate and collaborate with field testers to stress-test mobile and on-site software in authentic environments. Test from the end-user’s perspective by simulating real-world usage scenarios to validate the software's usability and functionality Validate against business requirements to ensure the software aligns with the business goals and addresses the problems it was designed to solve Find overlooked issues to help identify bugs, usability problems, or functionality gaps that might have been missed in earlier testing stages Gather and analyze user feedback to enhance the software and address any concerns before the official launch Communicate progress, findings, and recommendations to stakeholders, including support teams and executive leadership to ensure alignment and awareness Coordinate with stakeholders to release tested and approved products Other duties as assigned EDUCATION & EXPERIENCE QUALIFICATIONS Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field preferred Equivalent professional experience in lieu of degree will be considered Three plus years of hands-on experience leading User Acceptance Testing (UAT), coordination, or end-user validation in an enterprise software environment Proven track record managing cross-functional testers (internal staff and field-based users) through structured test cycles Demonstrated ability to translate complex business requirements into actionable test scenarios and measurable outcomes KNOWLEDGE, SKILLS, OR ABILITIES Experience in designing, executing, and optimizing end-to-end UAT cycles; skilled in building test strategies, managing distributed tester pools, and enforcing timelines to deliver defect-free releases on schedule Capable of distilling technical findings into clear, compelling narratives for support teams Strong data-driven mindset to triage defects, quantify business impact, and transform raw user feedback into prioritized enhancement roadmaps that align with strategic goals Proficient in Microsoft Office Suite Not sure you meet every requirement? Apply anyway! At Express, we celebrate what makes you, you. We value diverse backgrounds, perspectives, and talents—because we know that’s what makes us stronger together. If you're excited about the role, we’re excited to hear from you. Express Employment International supports Express Employment Professionals franchises and related brands. The Express franchise brand is an industry-leading, international staffing company with more than 870 franchise locations in the U.S., Canada, South Africa, Australia, and New Zealand. Headquartered in Oklahoma City, our corporate team is committed to empowering franchisees by providing world-class support, training, and strategic guidance through a unified global network. Our mission is to professionally market and provide quality human resource solutions through an international franchising network—benefiting our associates, clients, franchisees, corporate staff, shareholders, and the communities we serve. Our vision is simple yet powerful: To help as many people as possible find good jobs by helping as many clients as possible find good people. Qualifications

Responsibilities

Manage the full User Acceptance Testing lifecycle and lead a team of testers to ensure software usability and functionality. Collaborate with stakeholders to validate software against business goals and gather user feedback for enhancements.