User Administration III (Full Time) - Jacksonville at PROSPERITY BANK

Jacksonville, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

0.0

Posted On

06 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

User Administration, Microsoft 365 Suite, Active Directory, RemedyForce, ITIL, Technical Support, On-boarding/Off-boarding, Password Resets, Application Troubleshooting, Remote Control Tools, Process Improvement, Technical Documentation

Industry

Banking

Description

External Applicants: Please apply through Prosperity Bank's Career Center at https://www.prosperitybankusa.com/Careers [https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.prosperitybankusa.com%2FCareers&data=05%7C02%7Csandra.olivarez%40prosperitybankusa.com%7C4351c6288a4f46ccbc9e08dcd40d9146%7C00eda10cf32f45b88e91257da01a8f7c%7C0%7C0%7C638618401955642480%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=yg2VkStkdrf7Of6ttN7si0bcqfep9Z6KvaukXq%2BSYpI%3D&reserved=0]. Applying through any other source may prevent Prosperity from receiving your application. Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. Prosperity Bank is an Equal Opportunity Employer. POSITION PURPOSE This position is responsible for creating and disabling application accounts used within the Bank. This is a fast-paced position that requires attention to detail and effective teamwork. Candidates must be able to communicate with users and work in a professional, courteous manner. ESSENTIAL FUNCTIONS AND BASIC DUTIES * Responsible for receiving, logging, dispatching User Administration tickets throughout the day * Monitor the User Administration inbox to ensure service requests are dispatched timely * Ensure on-boarding and off-boarding service requests are completed within defined SLA’s * Ensure job function change requests are completed within defined SLA’s * Complete password resets and application troubleshooting when required * Complete daily departmental duties as assigned in a timely and professional manner in accordance with the IT Department standards * Provide training to new team members as needed * Participate in task transfer training opportunities with other IT teams * Provide technical support via remote control tools or phone * Document new procedures and update existing knowledge articles * Identify process improvement opportunities The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this job description amended at any time. SUPERVISORY RESPONSIBILITIES: This role has no supervisory responsibilities. QUALIFICATIONS Education/Certification: College degree preferred; high school diploma required. Required Experience: 4+ years of experience working in a technical environment. Experience working with Microsoft 365 Suite and Active Directory Experience with Service Management system, RemedyForce Required knowledge: ITIL familiarity is a plus. Skills/Abilities: Ability to prioritize and act autonomously while working in a fast-paced environment. Ability to work well with and collaborate with team members. Exceptional Organizational and technical skills. Service driven with a focus on soft skills. Must be able to communicate with users and work in a professional, courteous manner. Ability to follow directions and procedures. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. Average Hearing: Able to hear average or normal conversations and receive ordinary information. Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers. Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery. Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.) WORKING CONDITIONS None: No hazardous or significantly unpleasant conditions (such as in a typical office). MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION Reasoning Ability: Ability to apply logical or scientific thinking to define problems, collect data establish facts and draw conclusions. Able to interpret a variety of technical instructions and can deal with multiple variables. Mathematics Ability: Ability to compute discount, interest, profit, and loss; commission markup and selling price; and ratio, proportion, and percentage. Able to perform very simple algebra. Language Ability: Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias. Monday - Friday: 8:00 AM - 5:00 PM

Responsibilities

Responsible for creating and disabling application accounts and managing user administration tickets. This includes handling on-boarding, off-boarding, and providing technical support via remote tools or phone.