User End Equipment Refresh Engineer (2nd Line Desktop Support)

at  Mid and South Essex NHS Foundation Trust

Are you an experienced and talented Desktop Engineer looking for the next exciting opportunity within your career? Would you like to improve service delivery through promoting and maintaining high standards of technical support at one of the biggest NHS trusts in the country?
We are recruiting for an End User Equipment Refresh Engineer across Mid and South Essex NHS Foundation Trust.
As the successful candidate, you will work within The End User Equipment Refresh team who are heavily integrated with other key teams across the Digital Services support functions at MSE.
As a part of the motivated team of 10, you will work located across all three hospital sites at MSE (Basildon, Southend and Broomfield) with the main objective of replacing all end user equipment identified for replacement in a given financial year.
The End User estate is made up of a large number of different asset types including but not limited to iPads, Desktop PCs, Laptops, Monitors, TVs, AV Equipment, Unified Comms handsets and peripherals.
The MSE digital estate is an enterprise environment both in scale and complexity and requires an experienced engineer with clear leadership and direction from their team lead to navigate the technical and organisational challenges you will face in the role.
If this is you, we look forward to receiving your application today!
Responsible for ensuring that the team adhere to security measures in respect of IT equipment for the protection of the Trust IT service from hackers, computer viruses and any other such assaults.
A good understanding of reporting in SCCM.
Application, Hardware and Operating System investigation testing.
Identify impact of service issues to Trust operations and react accordingly. Following the escalation process/policy outlined by Management.
Supporting the Trusts end user equipment which includes but is not limited to desktop equipment, printers, scanners, mobile devices. Some of these devices are used by clinicians and therefore require a fast response/fix rate in accordance with the Trusts agreed SLAs.
Identify issues, use analysis, interpretation and comparison of a range of options and ensure technical research is thorough, balanced and that recommendations are logical and well thought through.
Resolution of support requests for the home site and all remote site locations that are under the remit of equipment refresh.
To organise and participate in the maintenance for all hardware and software under the guidance of the Desktop support Manager and or Head of Digital Operations.
The individual must be prepared to travel, possibly with equipment, to various locations at short notice and should, therefore, have a Full UK Driving Licence.
Create and maintain detailed documentation and guides.
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook – if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Please refer to the attached job description.
Responsible for ensuring that all Incidents and Requests are dealt with by the support team in a timely manner and within agreed Service Level Agreements (SLA).
Fully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management Service Catalogue Management and Service Level Agreement Management in accordance to the local policies and procedures
We look forward to your application

Please refer the Job description for details