Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

WE HAVE POLICIES TO ENSURE EQUAL ACCESS AND PARTICIPATION FOR PEOPLE WITH DISABILITIES, INCLUDING PROVIDING WORKPLACE ADJUSTMENTS (ACCOMMODATIONS). A COPY OF APPLICABLE POLICIES IS AVAILABLE ON REQUEST.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site

ABOUT THE ROLE

Think insurance is boring? We’re about to change your mind. At Intact Lab, insurance is fast-paced, innovative and fun (yeah, you read that right)! Intact Lab is the digital innovation hub of Intact, one of Canada’s top employers. This means we have the funding for cutting-edge technology and the freedom to create products that don’t exist yet but should. That’s where the fun comes in.
We are looking for a User Experience Analyst to join our growing team! You will bring your business and system understanding along with a human-centered approach to our products and services. You are an expert facilitator in collecting requirements from a user perspective, you enjoy identifying how data and processes can be improved to generate efficiency, and you are comfortable collaborating with multiple experts in a large company. Your mission is to demystify complex problems to design and help bring to life delightful digital experiences throughout both customer and employee journeys.

WHAT YOU’LL DO HERE:

• Create and facilitate workshops to engage stakeholders and gather requirements with a user-centered mindset.
• Collaborate with user experience designers to document and communicate requirements.
• Produce artifacts such as sketches, processes, and service blueprints to create a shared understanding of the experience.
• Develop reports to communicate ideas, secure stakeholder buy-in, and inspire teams at all levels, from peers to executives.
• Develop functional prototypes in collaboration with user experience designers to test and validate solutions for refinement.
• Collaborate with product owners and business analysts to support the roll-out of initiatives through experimentation, testing, and refinement based on learnings.
• Empathize with and lead stakeholders and customers through the innovation journey.
• Advocate for customer-centricity throughout the organization.

Working here means you’ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique