USER EXPERIENCE DESIGNER

Department: INFORMATION TECHNOLOGY
City: London
Location: GB

JOB PURPOSE

As a UX Designer, you’ll be at the heart of designing intuitive, elegant, and emotionally resonant experiences for our ecommerce and omni-channel platforms. You’ll combine user insight, strategic thinking, and refined visual sensibility to create customer journeys that reflect the prestige of our brand while delivering high-performance outcomes.
You’ll have a broad skill set and being conformable with customer journey mapping, conducting user research/testing, information architecture, product wireframes, interactive prototypes, workshopping and working within a design system-based framework.

RESPONSIBILITIES

• Design user-centric experiences across web, mobile, and emerging platforms with a strong focus on ecommerce performance and brand storytelling.
• Partner with IT Delivery, Content Operations, Trading, Merchandising and Marketing teams to translate business goals into user-friendly interfaces.
• Conduct and analyse user research, testing, and behavioural analytics to identify opportunities for experience enhancement.
• Create wireframes, user flows, journey maps, and prototypes to explore and communicate design solutions.
• Champion UX best practices, accessibility, and luxury-specific interaction models.
• Balance data-informed design with emotional nuance appropriate for a high-end audience.
• Contribute to the ongoing evolution of our design systems and UX standards.