Job Description

About the Role

Under the leadership of the Senior Manager, UX Design & Content Strategy, the Junior User Experience Designer will help design and improve products and services for internal and external clients. You'll work alongside experienced UX designers who will provide coaching, feedback, and opportunities to develop your interaction design, and facilitation skills. 

In this position, you will collaborate with a variety of stakeholders including product managers, business analysts, tax analysts, developers, quality assurance analysts, translators, and content writers.  

Key Areas of Responsibility: 

• Create wireflows, UI components, and annotated design handoffs for development.  
• Participate in design reviews and usability testing. 
• Contribute to and maintain the design system. 
• Partner with senior designers, product managers, and developers to solve user problems. 
• Use user insights and analytics to inform design decisions. 
• Ability to operate in a fast-paced, interactive, agile environment. 
• Communicate design decisions with clear rationale and incorporate feedback from stakeholders and teammates. 
• Work collaboratively and build relationships with our local and remote cross-functional team involved in the software development process. 

What You'll Learn: 

• How to facilitate design workshops 
• How to conduct usability testing 
• How to work within an enterprise design system 
• How to collaborate with product and engineering teams 
• How to turn user feedback and analytics into product improvements 

Required Qualifications

• Post-secondary education in User Experience and/or Human Computer Interaction (HCI), and have an appreciation for the UX Design process. 
• Have 2-4 years of experience in user interface design, product design, or related design work. 
• A portfolio demonstrating your UX design process and visual design skills. We are particularly interested in seeing: 
• Well-organized and clearly labelled UI components drawn from a design system or component library. 
• Wireflows or user flows that document how users move through a workflow or complete a task. 
• We value evidence of problem solving over polished visuals. Show us how you understood the problem, explored solutions, collaborated with stakeholders, and arrived at a recommendation. 
• An understanding of user-centered design principles and agile development. 
• Great communication skills, written and verbal. You speak up, ask questions, and are coachable. You’re eager to improve your UX / UI skills. 
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