JOB DESCRIPTION

Co-op and Internship opportunities allow you to gain valuable work experience across a number of the businesses at TD. You will work with experienced colleagues, receive world class training, and be part of a community of students across TD, where you will have an impact, grow as an individual and experience our culture of care.

Our Co-op/Intern Programming is offered with select Co-op and Internship roles and is designed to help you better understand the TD business, build on critical career capabilities, and broaden your professional network. This program is designed to complement your on-the job experience and features:

• Leadership talks with key Leaders from across the organization
• Lunch & Learns on topics such as Innovation, Diversity & Inclusion, Personal Branding and so much more

As a User Experience Designer Intern/Co-op within Enterprise Innovation, which includes TD Lab, explore emerging technologies and work with pods to explore concepts and test with users on how we might improve customer experiences.

WHO WE ARE

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

JOB RESPONSIBILITIES INCLUDE:

• Exploring user & business needs through design, prototyping, and testing ideas with customers
• Answering critical user and business questions using TD’s Innovation Framework, which incorporates Business Design/Design Thinking and Agile methodologies
• Conducting user research and interviews to help understand customer problems
• Developing storyboards, mockups, and prototypes to effectively communicate design ideas
• Executing UX and visual design requirements as part of a team
• Working closely with product owners and pod members to bring a solution to life
  You will receive one-on-one mentorship with the Enterprise Innovation and TD Lab’s user experience designers and have the chance to work on multiple projects throughout the term. You will have the opportunity to act like an intrapreneur and flex your creative muscles, bringing impactful ideas to life while taking on challenging design tasks. You can read about our co-op experience from one of our former co-op employees here: https://medium.com/td-lab/my-internship-with-td-labs-73675b3e2fb5
  If you are a self-starter, like to think outside the box, and are looking for a challenge - this job is for you!

HAVE SOME RELEVANT WORK, BUT NOT SURE HOW TO BUILD A CASE STUDY? THAT’S OK – THIS ROLE IS OPEN TO STUDENTS OF ALL EXPERIENCE LEVELS, AND WE ENCOURAGE YOU TO APPLY. HERE’S A GUIDE TO WHAT WE LOOK FOR:

• Project context / background and timelines
• Your role and responsibilities & project timeline
• The core problem you’re solving, from a user’s perspective
• The methods used for primary and/or secondary research – and the key findings from your research
• Your final design solution, showing how it solves the problem you identified
• Reflection on what you learned from the project

Our Co-op/Intern Programming is offered with select Co-op and Internship roles and is designed to help you better understand the TD business, build on critical career capabilities, and broaden your professional network. This program is designed to complement your on-the job experience and features:

• Leadership talks with key Leaders from across the organization
• Lunch & Learns on topics such as Innovation, Diversity & Inclusion, Personal Branding and so much mor