YOU HAVE A PASSION FOR TECHNOLOGY AND WANT TO MAKE THE WORLD A GREENER PLACE?

Then become a playmaker and join our team as User Experience Manager (f/m/d) at E.ON Digital Technology.
We play a key role in shaping the energy transition by leading E.ON’s digital transformation across Europe. We explore new paths by developing ideas, breaking new ground, making visions reality, and bringing new technologies to life. We deliver sustainable technology solutions because…

OUR BENEFITS – SMART & USEFUL

• We provide full flexibility: Do your work from home or any other place in Germany - of course including all our great offices from Hamburg to Munich. You want even more? Go on workation for up to 20 days per year within Europe.
• Recharge your battery: You have 30 holidays per year plus Christmas and New Year’s Eve on top. Your battery still needs charging? You can exchange parts of your salary for more holidays or you can take a sabbatical.
• Your development: We grow and we want you to grow with us. Learning on the job, exchanging with others or taking part in an individual training - Our learning culture enables you to bring your personal and professional development to the next level.
• Let’s empower each other: Take the opportunity to engage in our Digital Empowerment Communities for collaboration, learning, and network building.
• We elevate your mobility: From car and bike leasing offers to a subsidised Deutschland-Ticket - your way is our way.
• Let’s think ahead: With our company pension scheme and a great insurance package we take care of your future.
• This is by far not all: We are looking forward to speaking with you about further benefits during the recruiting process.

WHAT YOU NEED TO KNOW:

Job Req ID: 237254
Contract type: Permanent
Working time: Part or Full time
Company: E.ON Digital Technology GmbH
Location: Essen, Berlin, Frankfurt am Main, Hamburg, Hannover, München, Würzburg
Function area: IT/Digital; Process Management; Project/Program Management; Quality Management

• Take care of 80.000 users and improve their experience with our services and IT tools
• Monitor and push the progress of action plans from product and service owners and report the overarching status to national and international stakeholders, including senior management
• Develop project plans and schedules for activities improving the user experience
• Analyze technical, incident and feedback data from different tools (Service Now, Nexthink, Qualtrics) and carve out main polluters as well as other significant findings
• Translate numbers, data and facts into content-related improvement potential and derive meaningful actions with the collaboration of service and product owners
• International stakeholder management with the clear target to improve the user centricity