User Experience Researcher at Bank of New Zealand

Wellington, Wellington, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

0.0

Posted On

29 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

User Research, Usability Testing, Ethnographic Interviews, Analysis and Synthesis, Stakeholder Management, User Centred Design, Human Centred Design, Study Planning, Participant Recruitment, Digital Product Development

Industry

Banking

Description

Worker Type: Maximum Term/Fixed Term (Fixed Term) Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions though our promise "If you can imagine a better future, let's find a way." We support wellbeing, flexible working and have a generous leave offering. No two days are the same. Mō te Tūranga | About the Role Our UX Research Team research all aspects of how people interact with BNZ. We identify our customers real needs, wants and pain points when using our products and services. It’s then our job to help BNZ teams meet those customer needs with continual insight driven delivery. We have a 12month fixed-term opportunity for for a UX Researcher - You'll play an integral part in leading and executing user research efforts across our teams. This role will see you using a mix of UX research methods from deep dive ethnographic interviews to usability testing. Effectively communicating your research findings and developments, you will be an ambassador for user centred design principles and best practice within the respected teams. What are 5 day to day tasks the person in this role will complete? Work with Product teams and UX teams to define the requirements for research. Create study plans for end-to-end research processes to meet user and business needs. Organise participant recruitment for your studies and facilitation of sessions. Practice end-to-end analysis and synthesis Present your findings and insights to stakeholders both in written form and in person What projects / work will the candidate be working on now and into the next year? You will work closely with other UX researchers on team or individual projects, and development teams creating digital products across BNZ. What attributes will this person display in order to be successful in this role? We are looking for someone who has a true passion for customer research, along with previous experience in a User Experience, Customer Experience or Human Centred Design (HCD) role. You’ll be inquisitive and curious, asking questions to better understand our customer needs and how they interact with BNZ. Working with a range of research tools and methodologies, you will have the ability to work independently or collaboratively with a team. What will success look like for the candidate in this role? Success will look like applying a mix of research practices to help design, content and product teams deliver excellent outcomes for customers and staff. What is your favourite thing about working for BNZ? Exploring and understanding our customers' needs and wants, and sharing evidence-based insights to help make sure BNZ is delivering the best possible digital experience for them. What is the most exciting thing about this opportunity? You get to work with leading technology and design teams to deliver brilliant digital experiences! Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.” Closing Date: 12 June 2026 Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early. Welcome to BNZ Careers! We are excited for you to apply for a role with us. We're the bank for New Zealand. Our purpose is to serve customers well and help our communities prosper. Every day we find ways for our customers, our people, and our communities to thrive through strong values, diverse teams, and great people - just like you.

Responsibilities

Lead and execute user research efforts using various methods to identify customer needs and pain points. Communicate findings to stakeholders to drive insight-driven delivery of digital products.